Senior Manager, Visa Managed Service

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As a VCA Managed Services Senior Manager you will manage and deliver managed services engagements for Visa clients in Indonesia.

In this role, you are expected to:

• Managed Service Project Delivery: Directly drive the implementation of VCA’s strategy recommendation by working on-site with Visa clients. Lead the PMO of strategic initiatives by collaborating with client counterparts. Initiatives will typically be in cards product management, portfolio optimization, operational improvements and campaigns.
• Managed Service Project Oversight: Oversee specialist VMS resources working on-site with Visa clients. Manage client relationship and overall project management.
• Business Development: Support proposal content development, conduct research on Visa and industry data to analyze potential client needs, identify suitable Visa / VCA solutions to solve client needs
• Internal Collaboration: Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk and Merchant Solutions teams

Qualifications

What you will need:

We are looking to hire candidates that have already accumulated a variety of experience, you will be curious about the payments industry, results-driven and client-centric. As a candidate you should have:

• 10+years of working experience
• Operating experience in retail banking, cards, or payment industry
• Knowledge and experience on a few of the following: Retail financial services, banking product development, payment & financial technology, portfolio management & optimization, growth marketing, customer lifecycle management, credit risk, payment risk, sales & marketing, process optimization, digital transformation
• BSc/BA is required (preferably Economics, Business, Engineering, Science), Advanced degrees (Masters/MBA/PhD) are advantageous
• In-market experience and culture as well as regulation and industry trends. Local language (Bahasa Indonesia) proficiency is a must
• Storyboarding and data storytelling including strong Excel and PowerPoint skills
• Strong organizational and business planning skills
• Have a start-up mindset: Comfortable with ambiguity, have tenacity and resourcefulness, creativity in finding alternative solutions, impact & customer oriented

What will also help:

• Experience with Tableau / PowerBI / Microstrategy for self-service business analytics
• Familiarity with application of statistical analysis, machine learning, modeling, scoring schemes, etc.
• Demonstrated ability to manage complex projects with excellent project management skills
• Superior analytical and problem-solving skills, logical thinker with demonstrated intellectual and analytical rigor
• Strong internal team and external client stakeholder management with a collaborative, diplomatic, and flexible style able to work effectively in a matrixed organization
• Excellent presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data, make actionable recommendations, and tenacity to implement
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Solutions-focused mindset

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.