Senior Implementation Consultant

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Position Summary
This position serves as a Visa Senior Implementation Consultant for implementation services provided to Clients, with a specific focus on new Solutions enabled in Visa. This is an individual contributor responsible for solving complex problems and taking a broad perspective to identify innovative solutions.  This role serves to gather and document project requirements, coordinating the work of various workstreams involved in the complex project delivery while providing client consultative guidance on Visa regulations, fees, features, and functionality.
Within Client Services, is the Implementation Readiness Solutioning team that supports the implementation of new Products across Consumer Payments, Platforms, Value-Added Services, and Commercial & Money Movement Solutions. In addition to managing enterprise, market-wide and domestic processing solution implementations to deliver service excellence for our clients. The role focuses on supporting the expansion of VisaNet processing and supporting integration of business and processing to achieve synergies between platform and product strategies. Readiness Solutioning acts as the liaison between Product and Client Services to engage early and provide input during the design and development stages, building implementation requirements, processes, documentation, and tools. This role requires partnering cross-functionally and leading new solution pilot implementation projects with external Visa banks, partners, processors, and service providers.

Responsibilities

• Execute Visa new solution initiatives, which impact clients from a business operations perspective including changes to current products, implementation of new products and the business.

• Work closely with Solutions team to represent the needs of the clients and facilitate faster transition of new products and services into BAU Implementation by ensuring testing and set up requirements and options are clear, project artifacts are developed and finalized.

• Incubate and refine implementation documentation for new products and enhancements to a high degree of accuracy and create stable, repeatable, and scalable processes.

• Deliver comprehensive training, create relevant artefacts such as implementation processes, guides, presentations, forms, project plans, FAQs, on new Visa products and use developed materials to handover when they are ready to move to CS delivery teams.

• Ownership of Client Services work stream for operations, implementation, clients, and partners. The role will work with the product, architecture, and technical teams to define requirements for implementation capabilities and will spearhead business efforts to execute delivery.

• Act as a mentor and train team members and clients on new products implementation.

• Become a subject matter expert in Client Services including knowledge of the APIs, SDKs, implementation guides, client integration options, deployment, and post-production support.

• Maintain internal guides and project artefacts updated with any changes after the product transition into BAU.

• Manage a portfolio of projects (including projects directed by other project managers where appropriate) to ensure that project interdependencies are identified and managed, resource requirements anticipated in advance of need, and priorities established in accordance with Visa and Client strategic objectives.

• Provide project management support to Visa clients and processors to ensure client expectations are exceeded.

• Coordinate directly with client to analyze new solution setup requirements to implement Visa products and services to support the business and formulate implementation solutions.

• Confidently manage new solution pilots and client projects in parallel to product developments and a changing landscape.

• Set priorities, influence client and Visa teams involved into various project workstreams to multi-task under tight deadlines and ensure that client and/or processor efforts, and 3rd party software providers are managed towards achieving customer and key stakeholder acceptance of deliverables.

• Be able to communicate complex, technical concepts in a focused and well-organized manner.

• Be able to learn and acquire knowledge in new technologies in keeping step with market developments.

• Good analytical skills, problem analysis and technical acumen for reviewing appropriateness of technical or project documents and in integrating systems solutions.

• Orientation towards quality enhancement and process improvement.

• Prepare and maintain detailed project plans, status reports, and issues logs.

• Represent client system and operational requirements to internal Visa organizations. Constantly create good functional collaboration with internal and external stakeholders, by being able to speak confidently with a professional demeanor.

• Be accountable for delivering agreed objectives. Be responsible for own workflow assignments and must be able to take the initiative to resolve problems and ensure delivery on commitments.

• Assume appropriate decision-making authorities to ensure flawless execution of project objectives.

• Coordinate internal Visa resources to ensure delivery on commitments.

• Identify opportunities for operational improvements, new methodologies, revenue generation to improve departmental efficiencies and service delivery to clients.

Why this is important to Visa

Visa is involved in the enablement of new Products and Services across three pillars Value-Added Services, Commercial & Money Movement Solutions, and Consumer Payments & Platforms, which results in the introduction of new Solutions across CEMEA. This role will be a key contributor to take this vision forward.

The role works across a breadth of Visa cross-functional business and technical resources and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.  The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Qualifications

We are looking for an individual who brings breadth of experience, a curiosity about payments, is results-driven and client focused. As a candidate, you should have:

• Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst role in software or financial services.
• Requires a minimum of 10+ years of Information Technology system knowledge with good understanding of project management, technology and applications.
• Candidate will be based in Lagos, Nigeria, the ability to speak/write English fluently is required.
• Project management of retail banking, card schemes or new technologies that are applicable to the payment industry.
• Good working knowledge of payment processing systems including message routing, authorization, clearing & settlement, and client connectivity.
• Ability to read and understand ISO 8583 message formats and data fields, transaction logs and to troubleshoot transaction related issues.
• Ability to understand systems, networks and architecture coupled with analytical ability to solve complex problems involving interfaces between various systems across organizations.
• Direct experience with VisaNet, VCMS, Base I, and Base II platforms.
• Knowledge of key management and transaction validation.
• Familiarity with secure communication protocols such as SFTP, FTP/S, HTTPS, PGP, and message-level encryption.
• Basic understanding of TCP/IP, MPLS, WAN, and LAN.
• Strong working knowledge of EMV contact and contactless technologies, card payment systems, digital products and services, and API / SDK technologies, gained through years of experience supporting clients within a payment-processing environment.
• Understanding of mobile payments technology, including NFC, secure element, HCE, contactless payments, online/remote payments, and in app payments.
• Working knowledge of Cryptography concepts (encryption, hashing, digital signature etc).
• Expert knowledge of standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
• Excellent verbal, written, presentation and interpersonal skills are required.
• Excellent time management, organization, and planning skills a must.

What will also help 

• Ability to comprehend and translate complex technical issues and apply to business solutions.
• Demonstrated success in client relationship management.
• Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
• Willingness to take on new challenges, explore new ideas and be flexible with changing priorities.
• Team collaboration demonstrated by desire and willingness to share knowledge with a broader team, be receptive to new ideas and changes to the standard operational procedures.
• Ability to communicate technical concepts in a clear and precise manner to both technical, non-technical and senior audiences.
• Ability to view challenges strategically and keep pace with the demands of the business, by anticipating problems, identifying opportunities then proposing appropriate solutions.
• Build and maintain relationships at an operational and executive level in the Visa Technology, CS, Product, and Sales functions.

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Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.