Senior Business Process Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Global Product organization delivers the holistic product strategy for Visa and accelerates the seamless delivery of our products into markets. We are at the core of Visa s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

The Portfolio Operations function is a centralized team driving transparency, standards, and governance across the Global Product organization. We seek an experienced professional with a background in supporting large scale transformations, aligned to successful migrations within portfolio management/development tools (i.e., Jira Align, Jira), and strong capabilities in driving collaboration/change. We are seeking a passionate person that thrives in ability to step into complex/changing environments and bring consistency and standards to drive efficiencies.

Responsibilities

• Work with Product, Technology, and other key business units to effectively document key needs/requirements and recommend options and ensure successful implementation of new tools/processes
• Align with key stakeholders to ensure metrics & measurables are established that clearly indicate progress towards higher agility and product development best practices
• Proactively identify process gaps, roadblocks, bottlenecks, and inefficiencies that will negatively impact the adoption and best practice use of Jira Align capabilities to help determine creative solutions
• Design and develop effective training materials for Jira Align to upskill users and ensure consistent usage of the application

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Experienced in defining requirements for and designing dashboards and reports for executive leadership.
• Experience using PowerBI and/or Tableau to analyze data and identify insights.
• Experience developing training materials including quick-reference guides, detailed step-by-step training, and short videos.

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• 5 or more years’ experience in large product/operational transformations assisting a product organization through the implementation of critical tools to support product portfolios/product development teams/work (i.e., Jira Align/Jira).
• Knowledge of business data models, data quality, and data governance best practices.
• Conceptual understanding of agile frameworks including Scaled Agile Framework (SAFe).
• Have experienced working in a fast-paced environment navigating ambiguity successfully, most likely in product, product development, or large complex transformation initiatives in a matrixed organization.
• Ability to clearly and effectively translate between business and technical requirements.
• Experience operationalizing business processes through the usage of enterprise software
• Ability to break down complex/ambiguous problems and drive to solution/synthesis.
• Ability to distill and analyze, stakeholder input
• Ability to clearly, concisely, and effectively organize and present information to stakeholders to engage and bring them along.
• Detailed oriented and a self-starter with proven ability to manage multiple, cross-functional initiatives with overlapping timelines and deliverables.
• Strong project management skills and ability to execute against plan.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 133,000.00 to 192,950.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.