Project Management Officer, Managed Services (12 months contract)

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Job Description: 

The Project Manager Officer (PMO) will be focusing on supporting our end client’s migration plan and driving execution of re-carding exercise through close collaboration with executional stakeholders (MIS, Marketing, Communications, Operations and any other key functional areas in direct engagement with the migration plan). 

He/she will work closely with the Cards team to support the following scope of work: 

• Migration project setup and governance 

• Migration strategy and product mapping 

• MIS data analysis and customer segmentation 

• Customer Communications Plan  

• Migration roadmap – re-carding cycle and batches   

• Business costing model 

• Migration execution and support 

Key responsibilities: 

• Act as project lead for the migration, coordinating and supporting end-to-end internal and external stakeholder management; 

• Drive and support the end-to-end migration strategy

• Ensure accurate product mapping

• Develop and discuss customer segmentation analysis, especially key focus areas – Recurring and Inactive cardholders 

• Develop customer communications strategy (Pre, Through & Post Migration) adopting a Digital First approach; 

• Build migration roadmap (re-carding cycles and batches) and assess impact towards Customer Service, Call Centre / Branches, Embossing and Back-office Operations; 

• Collaborating with end client’s internal teams to ensure successful implementation

Qualifications

What you will need:

• Bachelor’s degree in Business or any relevant discipline
• 8 years relevant working experience
• Proven track record in project management within the financial services industry, particularly in card migration projects.
• Excellent written and verbal communication skills; ability to collaborate effectively with cross-functional teams and manage stakeholders
• Strong organizational skills with experience in setting up migration projects, creating roadmaps, and managing timelines