Organizational Change Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The candidate will manage a myriad of organizational change initiatives for Visa. The candidate will focus on the people side of change, including changes to business processes, systems, tools, and technology. The primary responsibility will be creating and implementing change management strategies and plans that maximize employee adoption and usage of new tools and business processes and minimize resistance to changes. The change manager will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact Visa’s employees. The candidate will support project teams in integrating change management activities into their project plans and apply a structured methodology while leading change management activities. Responsibilities also include: 

- Design, develop, execute and manage organizational change management strategies and plan
- Design, develop, deliver, and manage communications strategies, plans and deliverables to communicate about changes to tools and processes across the Corporate IT organization and Visa
- Evaluate and ensure user readiness
- Conduct impact analysis and change management assessment, including change readiness
- Provide input, document requirements and support the design and delivery of end user training
- Define and measure success metrics and monitor change progress
- Identify, analyze and prepare risk mitigation tactics
- Identify and manage anticipated resistance
- Identify and manage relationships with key stakeholders
- Identify and manage relationships with executive sponsors
- Consult and coach project teams
- Support and engage senior leaders
- Coordinate efforts with other subject matter experts
- Integrate change management activities into project plans
- Track and report issues and action items
- Work with virtual teams located in different time zones and with differing cultures
- Represent the Employee Enablement Solutions team and be a strong, vocal customer and user advocate
- Be a change agent

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the  standard working hours in future based on the business requirements

Qualifications

Basic Qualifications:
- 5 or more years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
- Prosci or other change management certification or designation is desired

Preferred Qualifications:
- 5 or more years, project, program, or business analysis experience, including a minimum of 3 years change management experience
- Strong process orientation and a solid understanding of organizational change management principles, methodologies, tools and best practices
- Experience with project management approaches, tools and phases of the project lifecycle
- Track record of on-time, on scope, high quality implementations
- Self-motivated with the ability to exercise independent judgment with minimal direction from senior management
- Ability to coordinate activities within cross-divisional and cross-functional teams
- Strong leadership qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments
- Excellent verbal, written, and presentation skills, in particular, demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
- Excellent active listening skills
- Well-honed influencing skills, ability to negotiate and gain consensus between organizations where competing priorities exist
- Candidate must have demonstrated and be prepared to exhibit extensive initiative and ownership of project success
- Ability to analyze complex situations, set goals and objectives, and manage situations to satisfactory completion
- Simplifier, able to break-down ambiguous or complex tools and processes into understandable or manageable chunks to drive user adoption and satisfaction
- Collaborative and flexible, able to draw together and work with cross-functional and geographically dispersed teams
- Curious and creative, able to push boundaries, ask why? and why not?, and is tenacious with problem-solving with a propensity to persevere
- Understanding of User Experience and Design Thinking principals, tools and techniques are a plus
- Strong customer service and analytical skills required
- Acute business acumen and understanding of organizational issues and challenges
- Must have a passion for championing customer experience
- Proficiency with Microsoft Office products for Windows including Word, Excel, and SharePoint

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.