Moves and Changes Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Reporting into the European Director of Workplace Experience, the Moves and Changes Manager will lead all move management activities, related project management, and space management for the region.

The role holder will devise the occupancy strategy & strategic space planning activities. The role holder will work closely with the existing Corporate Services team, supplier partners, and office management teams throughout the UK & European region.

General Responsibilities

• Strategic understanding of Visa’s requirements with the ability to plan space solutions that meet them. Ensure workplace strategies are implemented and effectively embedded.
• Manage MAC projects throughout their lifecycle, from stakeholder management, resource planning & management, design (including IT), program planning, change management and delivery.
• Regular validation of floorplans and data maintenance/governance in Ask Facilities, continuous evaluation of current space programming and utilization.
• Provide regular tracking and reporting of space metrics and portfolio health from Ask Facilities (move management database).
• Occupancy planning for space-demand forecasting & scenario development using headcount growth projections, building stack plans, and future pipeline supply to develop 12 month rolling pipeline (quarterly review).
• Work with CBRE Asset Manager and M&E teams to oversee a comprehensive furniture asset list and location summary.
• Deliver MAC activities as required by regional Workplace Experience process owner
• Partner with Corporate Services team, key UK, and European customer / business leaders to gain alignment to proposed moves or restacks across Europe.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Education / Professional Credentials

• Trained and proficient in Auto CAD or similar.
• Extensive experience in space planning activities and proven expertise in managing the entire MAC lifecycle.
• Ability to communicate with a wide range of audiences from day-to-day customers, vendor partners and business leadership.
• Ability to drive change and own the process strategy for a MAC department across a region.
• Knowledge of Space Planning and associated legislative compliance including DDA regs and Health & Safety.

Required Skills

• Ability to communicate effectively with strong interpersonal, verbal, and written communication skills
• Ability to work with all levels of the organization and impart the importance of customer service excellence.
• Multi-culturally sensitive and comfortable working across diverse cultures.
• Leads though a strong team focus, capable of collaborating seamlessly with counterparts in other areas of the Visa organization

Aptitude and Character

• Excellent communication and listening skills.
• Passionate about customer service.
• Strategic, logical, and critical thinking skills.
• Leadership and people skills.
• Self-motivated and dynamic approach.
• Resolute and problem-solving abilities.
• Ambitious and innovative approach.
• Professional, empathetic, and positive outlook.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.