Implementation Specialist

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Implementation Specialist provides project and technical support to customers adopting new or new-to-them Cybersource products from the Acceptance Solutions unit of VISA. After a thorough training program on Cybersource products and services, you'll be a part of a global team working with small and large customers to define, shape, and implement their technical project. The role will rely on your creativity and developer acumen to troubleshoot and solve our customers business challenges, developing robust solutions using the breadth and depth of the Cybersource product portfolio.

Our team understands merchant, acquirer, and scheme payments inside and out! And while we do want you to stay a part of our team, we also want to help you succeed in your career with Visa. Our IS team takes their honed knowledge of how our clients actually use our products into a wide range of amazing roles within Visa.

• Build and execute implementation plans for Visa and CyberSource products.
• Configure APIs, endpoints, and platform integrations (e.g., Visa Platform Connect, Token Management Service).
• Conduct technical walkthroughs with clients to ensure infrastructure readiness and support technical integration projects, acting as a technical consultant.  
• Perform testing and validation of integrations in sandbox and production environments.
• Maintain accurate technical documentation and implementation logs.
• Use GenAI tools daily to improve productivity and execution speed.
• Act as technical liaison with client project teams, guiding them through integration and deployment.
• Provide technical support during onboarding and post-production handover.
• Coordinate with internal teams to resolve blockers and ensure smooth delivery.
• Identify and implement improvements based on incident root cause analysis.
• Document lessons learned and contribute to solution design for future projects.
• Support GenAI-first mindset and innovation culture within the team.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Demonstrated technical implementation support in CNP, CP environments or Project Management experience in applicable areas
• Must have strong relationship management skills and experience and an ability to plan strategically
• Must be able to skilfully prioritize and manage concurrent projects and issues.
• Excellent written and verbal communication skills
• Experience in working with cross-functional/cross-departmental and virtual teams, managing business and technical relationships
• Self-starter with strong organization and resolution management skills
• Must work well as a part of a team
• Must demonstrate strong complex problem solving capabilities
• Has competency in a technical skillset, such as networking principles or coding.
• Payment industry experience
• PRINCE2, PMP or similar project management certification,
• Customer support experience
• Card-not-present, Card Present and risk mitigation methodology experience is strongly preferred.
• International banking knowledge, gained from merchant work experience.
• Coding or technical architecture experience

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.