Implementation Consultant - Commercial and Money Movement Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Commercial and Money Movement Solutions (CMS) is a key business pillar in Visa that leads money movement solutions and platforms for commercial clients – from micro, small and mid-sized companies to large corporations, government institutions and other payment enablers across their journey. The CMS Client Service team is responsible for closely partnering with our clients and internal cross-functional teams to successfully deliver CMS solutions and platforms, ranging from new client implementations and onboarding to business-as-usual support, consultation and client success.

This position serves as a project cum implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products. This is an individual contributor responsible for managing project and product delivery, taking a broad perspective to identify innovative solutions to meet Client needs.  This role serves to understand, gather and document Visa CMS clients’ requirements while providing system implementation, training and expert consultation on CMS product features and functionalities.

In this role, you are expected to:

• Provide quality project management and implementation support to Visa client institutions, processors and third-party platforms in assigned region to ensure client expectations are exceeded.

• Create and maintain implementation best practices for money movement and commercial card products using project management methodology and payments industry knowledge.

• Coordinate directly with clients to understand product setup requirements and facilitate product installations, conversions and maintenance requests without client impact.

• As a subject matter expert, acquire and maintain a deep understanding of supported services to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.

• Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.

• Prepare and maintain detailed project scope documents, project plans, status reports, and issue log.

• Report client project accomplishments and deliverables to management on weekly or monthly basis and consistently log project progress on Microsoft Dynamics, Teams and SharePoint.

• Build and enhance positive working relationships with key Visa client institutions, technology providers and internal stakeholders.

• Manage alignment with client tactical and strategic initiatives while balancing against Visa deliverables and commitments.

• Proactively identify opportunities and implement recommendations to increase service quality and efficiency. 

• Work independently with minimal supervision for own assignments and must be able to take the initiative to resolve challenging and complex problems within the established deadlines.

• Stay current with industry and client trends and maintain a strong knowledge of Visa payment products and services.

• While the role is based in Pasay, you will be providing services to clients across the Asia Pacific region.

Why this is important to Visa:

The role works across a breadth of internal and external stakeholders to achieve the stated project objectives. If required, this role escalates projects that are in jeopardy and works with line management within Visa and the Client organization to make decisions that bring needed resources to resolve any issues.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

-5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
-We are looking to hire candidates who have already accumulated a variety of experience, you will be curious about the payments industry, results-driven and client-centric. As a candidate, you should have:
-Bachelor's Degree in Computer Science, Information Technology or equivalent qualifications.
-Minimum 8 years of experience in project management of software applications, implementation or technical support in the payments or technology industry.
-Functional implementation experience, business analysis. testing, training, or technical support experience in a B2B client-facing role.
-Ability to apply project management methodology to effectively manage and prioritize software applicable projects under minimal supervision.
-Responsible for own assignments and must be able to take the initiative to resolve problems and meet deadlines independently.
-Experience working with expense and workflow management as well as financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is a fundamental requirement.
-Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is highly desired.
-Good experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
-Knowledge of secure communication protocols such as SFTP, FTPS and HTTPS, PGP and message level encryption.
-Must be able to understand technical documents such as client-facing guides and messaging specifications.
-Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
-Excellent verbal and written communication skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders.
-Ability to communicate clearly with internal leadership team on project status and action items.
-Excellent presentation skills and ability to build effective and clear presentation materials.
-Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
-Role is based in Pasay, Philippines.

Preferred Qualifications
-Knowledge in credit card processing and card processing systems is highly desired.
-Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.
-Ability to converse or read Chinese, Japanese or Korea is an added advantage.
-Previous experience in roles such Software Development, Technical Support or Presales is a plus.
-Experience with Cash Management solutions, fund transfers and SWIFT is a plus.
-Basic knowledge of contracts, participating agreements, enrollment forms and MSAs a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.