Implementation Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Implementations Analyst is responsible for the management and execution of new Visa projects (payment products/services) with clients (financial institution and processor) across the Latin America and the Caribbean region (LAC) and multinational clients operating in the region.

This role coordinates Visa internal resources (CSI, Products, Infrastructure, etc.) for Client projects, serving as focal point for new Products & Services Implementation related activities. This individual contributor serves as a functional specialist who coordinates/leads cross-functional teams, defining project related activities, tools, processes and procedures required to successfully complete new Visa Products/Services Implementations as well as enterprise projects.

Responsibilities

• Provide implementation project support to Visa clients (financial institutions and processors) operating in the LAC region, ensuring delivery on implementation plan requirements and exceeding customer expectations.

• Coordinate directly with Visa Clients to understand their Bankcard program setup requirements and facilitate new implementations, conversions and maintenance requests without operational impact.

• Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives.

• Act as the Project Lead for various initiatives - both internal and external - using Project Management best practices and skills.

• Proactively identify operational opportunities to increase service quality or efficiency.

• Assess operational opportunities to increase service quality or efficiency for implementation projects.

• Build and enhance positive working relationships with key Visa client institutions, processors and internal stakeholders.

• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.

• Coordinate project closure and turnover to Client Support for ongoing support.

• Report customer project accomplishments and deliverables to Visa CSI management and different stakeholders.

• Monitor activation of product/service, proactively identifying and managing any processing or business issues experienced at go-live.

• Develop project plans/Implementation task list, driving execution of activities against the plan to ensure key milestones/timelines are achieved.

• Administer internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

This is a client facing project manager in an individual contributor role, responsible for managing a portfolio of projects along with identifying and resolving issues.

This position is at a professional level and requires an individual to work independently

• 4 years of related work experience (Customer Support, Financial Institutions or Project Management role) with a bachelor’s degree or more than 2 years with Advanced Degree (e.g., Masters, MBA, JD, MD).
• Experience using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, MS Teams, Power BI, etc.)
• Excellent time management, organization, planning skills, and teamwork are essential.
• Able to set priorities, influence others, and manage customer expectations.
• Excellent verbal, written, presentation and strong interpersonal skills are required.
• Communication fluency in English and/or Spanish highly desirable.
• Comfort with public speaking and the ability to relay information clearly and confidently in large groups.
• A Plus to manage the following tools (MS Dynamics, others).
• Incident Management capabilities after projects deployments.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.