Head of Products & Solutions, Hong Kong & Macau

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Team Summary

The Products and Solutions team is responsible for developing product strategy, providing the thought leadership and long-term design for the growth of credit, debit and prepaid products across the market. This includes Issuer Engagement, Benefits & CVP, Digital Partnership management, Digital Deployment and Digital Solutioning for both Consumer and Commercial Solutions in market.

This team is a critical function tasked with driving the use of Visa credentials and solutions across existing and new clients in the market. In addition, the Products and Solutions team also serve as key influencers of the broader payments strategy in the market that helps drive innovation and growth in the large ecosystem.

What a Head of Products and Solutions does at Visa:

The Head of Products and Solutions, Hong Kong & Macau (HKM) will be responsible for leading the HKM product team, working closely with the Hong Kong General Manager and Head of Products and Solutions, Greater China (GC). The position will collaborate with all the major functions (Marketing, Client Services, Consulting Services, Merchants Sales and Solutions, Government Relations etc) as well as Visa Singapore-based Regional Product executives across Issuing Solutions, Core Platform Solutions, Commercialization, Risk Solutions in order to continuously improve Visa product relevance and competitiveness in HKM, drive adoption of emerging solutions, and commercialize new products and capabilities.

• Develop go-to-market plan and roll-out AP Regional product priorities in HKM in order to strengthen Visa competitiveness in the market; launching new product initiatives on time, within budget and across multiple clients by leveraging a team of product experts and by facilitating alignment across functions
• Manage Core Card and Core Platform product rules, pricing, baseline benefits / features in order to grow share and usage of Visa credentials across segments, including Affluent, Cross-border and Small Ticket
• Grow value-added service revenues by building and converting a pipeline of clients for Engagement, Risk, Data and other value-added product offerings
• Manage and meet financial performance indicators for Visa core products in HKM including revenue targets and operating expense budgets
• Manage and meet business metric performance for Visa core products in HKM, including card-in-force, payment volume, transaction count
• Be part of Hong Kong Leadership team, serve as the thought-partner of Country Manager and other functional leaders leveraging in-depth insights around payment landscape and Visa solutions
• Lead a team of product experts focused on identifying solutions to address client needs, working closely with AEs and other functions to deliver best-in-class pitches that combine Visa capabilities in a 360 manner
• Regularly interface with key payment ecosystem players – including issuers, merchants, regulatory bodies and industry experts – to gather feedback and refine Visa product priorities in HKM

Why this is important to Visa

The Head of Products and Solutions role will support the growth initiatives to drive our core as well as value added services business; drive product solutioning and innovation through the payment ecosystem including issuers, sellers, digital partners etc; and create the best payment experience for paying and being paid using Visa.  

Qualifications

What you will need:

The ideal candidate will be an experienced people manager with deep understanding of open-loop payment card issuing / acquiring business.

• 15+ years’ experience in consumer cards marketing, new card launches, digital payment solution commercialization in an international card scheme, financial institution, or fintech
• A natural collaborator, with excellent communication skills and strong executive presence
• Disciplined and comfortable with ambiguity, possessing the maturity and capability to interact and influence across multiple levels and organizations internal and external to Visa
• Experience in building and coaching a high-performing team  

• Strong understanding of trends and themes in payments and commerce; futurist outlook and passion for technology innovation
• Concise and compelling English communications (verbal and written) a must
• Professional fluency in Cantonese and/or Mandarin highly desirable
• Post graduate qualifications and top tier MBA highly desirable

What will also help:

• Understanding of Visa business and organization  
• Passion for the transformative power of technology for the good of the world
• An impressive record of digital products/services delivered from idea through to commercialization
• Ability to connect the dots between product, design, technology, and strategy to solve complex problems
• Track record for a proven ability to attract, hire and train top talent

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.