Director Product Innovation & Strategy

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

What is it all about? 

What we expect of you, day to day.

Product Innovation and Strategy:

• Develop and execute a comprehensive product innovation strategy for the CEE region, aligned with Visa’s global objectives.
• Identify market trends, customer needs, and competitive landscape to inform product development and localization efforts.
• Foster a culture of innovation within the team and across the organization, encouraging creative thinking and continuous improvement.

Client Engagement and Support:

• Collaborate closely with a major international banking group operating in CEE to understand their specific needs and challenges.

• Provide tailored product support and solutions to drive product adoption and customer satisfaction.
• Act as a trusted advisor to clients, offering insights and recommendations on product enhancements and new opportunities.

Market Development:

• Drive market-specific initiatives to increase product engagement and usage, working closely with sales, marketing, and other cross-functional teams.
• Develop localized propositions that resonate with diverse customer segments across the CEE region.
• Monitor and analyze product performance metrics to identify areas for improvement and growth.

Product Strategy and Scorecard

• Define, implement, and monitor Objectives and Key Results (OKRs) to align product innovation goals with Visa’s strategic priorities.
• Regularly review and assess progress against Visa Scorecards and OKRs, making data-driven decisions to ensure targets are met or exceeded.
• Communicate OKRs status and progress to senior leadership and other stakeholders, providing transparency and accountability.

Leadership and Collaboration:

• Lead and mentor a high-performing team of product managers and innovation specialists.
• Collaborate with global and regional teams to share best practices, leverage resources, and align on strategic priorities.
• Represent Visa at industry events, conferences, and client meetings, showcasing our commitment to product innovation and excellence.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

What we're after...

• Minimum 12 years of experience in payments, with significant expertise in product management and development, strategy consulting and execution.
• Passion for realizing opportunities and resolving issues in the payments industry.
• Proven track records in Product and Solutions selling and implementation experience to internal stakeholders or external clients.
• Global perspective and awareness of market differences and commonalities.
• Strategic and analytical thinker, demonstrated aptitude to learn quickly.
• Proven track records of high performance and recognized as a subject matter expert in business areas or products.
• An excellent team player and connector by nature with pronounced Hands-On mentality.
• Effective communicator, especially in teaching and influencing scenarios
• History of growing emerging businesses through strategy, innovation, development, and commercialization of new products and services.
• Results-oriented individual who challenges the status quo, to drive a culture of constant improvement.
• Knowledge of the payments business and or financial services (Retail Banking will be a plus) incl. innovation driving the digital banking and retail industries.
• Strong Problem-Solving & Story aligning skills.
• Ability to collaborate closely with multiple internal and external clients at various levels within the business.
• Creativity and resourcefulness to overcome unexpected roadblocks.
• Willingness to travel internationally. Role will include domestic and international travel for merchant calls, conferences, and client meetings.
• Proficient in English presentation, negotiation, and socialization across key stakeholders.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.