Director, Global Sales & Commercial Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

Job Description

As a member of Global Sales & Commercial Operations (GSCO), you will lead key operational and strategic efforts driving Visa’s transformation into a best-in-class B2B sales organization (Sales 2.0). This role reports to the GSCO Chief of Staff and balances a combination of operational, strategic, and day-to-day responsibilities.

You will act as a thought partner to the GSCO Leadership Team, lead select initiatives and processes, and connect the dots across Sales 2.0 workstreams to align key stakeholders and teams. This highly cross-functional role interfaces with Sales Excellence, Communications, Data Science, People, Technology, Regions, and Product.

We are seeking a sales operations/excellence leader who can navigate a matrixed organization and thrives on process optimization, ensuring a best-in-class experience for our sellers. Specific focus areas include:

Acceptance Measurement:

• Serve as the global owner for measuring Visa’s Acceptance footprint for both internal scorecards and external reporting.

• Lead metric delivery, including target setting, data validation, triaging anomalies, and global reporting.

• Drive continuous improvement of acceptance-related processes and data quality.

Strategic Initiatives:

• Execute strategic initiatives focused on improving the lives of Visa’s sellers and their day-to-day experience, such as Quote to Contracting processes, seller tools, and Value in Kind (VIK) drawdown.

• Provide targeted support on the highest-priority projects — jumping in, providing structure and support, collaborating on solutions, building momentum, finding the right home, and moving on to the next critical initiative.

• Support SVP and leadership with analyses, presentation development, and project deliverables for key initiatives as they arise.

Operations:

• Orchestrate GSCO / Sales Excellence team meetings, including agenda setting, material preparation, and follow-ups.

• Facilitate regular updates, including weekly/bi-weekly reports for GSCO, regional/functional partners, and executive leadership.

• Contribute to other ad hoc deliverables, including OKR development, Annual Market Kickoff (AMK) presentations, and Board materials.

• Act as a thought leader and champion for Visa 2030, ensuring GSCO’s priorities align to the Corporate Strategy.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Strategic and analytical thinker, able to move seamlessly from high-level concepts to detailed solutions.
• Demonstrated aptitude to learn quickly and thrive in fast-paced, unstructured, and evolving global matrix organizations.
• Experience leading and executing large-scale transformational programs or major cross-functional projects in sales, sales operations, enablement, or performance management, preferably in the payments industry.
• Strong sales and client-facing acumen, with the ability to engage, influence, and inspire teammates and senior stakeholders across regions and functions.
• General payments industry experience and knowledge of Visa and its products..
• Proficiency with Excel, Word, and PowerPoint.
• Excellent written, oral, and executive presentation skills, including visual storytelling and the ability to craft compelling recommendations.
• Process- and solutions-oriented project manager with strong attention to detail and demonstrated experience executing deliverables on schedule.
• Strong analytical toolkit, with the ability to leverage quantitative and qualitative methods to inform decision-making.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 161,500.00 to 234,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.