Director, Design, Product Innovation – Digital Identity (Europe/UK&I)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Drive mobile first, trusted personalized payment experiences.
• Leverage user research and data analytics to inform key design decisions.
• Co-design, test and validate UX/UI with clients and partners.
• Ensure balancing risk, privacy and security without compromising on customer needs/wants driving product desirability and adoption. 
• Create design EPICs and user stories for the product backlog. Support backlog grooming sessions with x-functional teams. 
• Design UX/UI for PoCs, to future-proof pilots.
• Work with cross-functional teams to take solutions from definition & validation into piloting. Support solution deployment and testing, capture feedback, iterate and improve.
• Develop and maintain design assets from service blueprints to customer journey narratives, UX/UI guides, playbooks and reusable components.
• Champion Visa’s digital identity experiences internally and externally.
• Act as a design thought leader for digital identity, biometrics, consent and privacy standards.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

• MS/MFA in related field or equivalent experience.
• Product design leading commerce & payment experiences across mobile and point of sale with a SaaS/fintech/bigtech background.
• Experience designing for trusted experiences leveraging biometrics, consent, data and privacy principles.
• Track record in working across open data, open banking, wallets and/or card payments. Experience with CDP/CRM platforms is a plus.
• Strong service design leader, able to apply business and technical worklows, research, data & analytics towards creating a delightful user experience.
• Product design expertise across user research, UX/UI design & usability testing methodologies and tools.
• Extensive experience using agile, working in matrixed teams.
• Ability to drive a great partnership with product and technical teams.
• Strong stakeholder management and negotiation skills with vendors.
• Ability to steer complex decisions with different stakeholders.
• Great design storyteller, able to convincingly represent the voice of the consumer/customer.
• A passion for solving the problems of the future through innovation, technology & design.
• Understanding of i18n, a11y standards and best practices.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.