Director, Business Strategy & Operations

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Position Summary

The Strategic Program Director is responsible for driving the end-to-end lifecycle of multiple global strategic initiatives that support the long-term vision of the organization. This role combines strategic leadership, operational execution, and change management to deliver measurable outcomes across complex, cross-functional programs. The Director will define program strategy and governance, lead execution, and manage stakeholder engagement at all levels—including SVP-level Executive Sponsors. As a change agent, the Director will foster vertical and horizontal alignment to drive transformation and ensure successful delivery of program milestones and objectives.

Job Description

Strategic Leadership

• Partner with leaders, including SVP-level Executive Sponsors for assigned initiatives to develop and implement comprehensive strategies that align with the organization’s vision and business objectives.
• Lead cross-functional teams to execute key initiatives and workstreams.
• Identify and prioritize opportunities to enhance operational and client-facing capabilities across products, services, and solutions relevant to assigned initiatives.
• Lead global cross-functional teams to accelerate outcomes through innovative strategies, process improvements, automation, and adoption of advanced technologies.

Execution and Accountability

• Accountable for the execution of assigned initiatives, ensuring alignment with the vision and success outcomes.
• Establish detailed plans, monitor, and report on the execution of initiatives.
• Manage key risks and dependencies to ensure initiative success.
• Liaise across stakeholders to maintain alignment and keep initiatives on track.
• Ensure stakeholder readiness and manage the transition to Business-As-Usual (BAU) after initiative completion.

Digital Transformation Delivery

• Drive the adoption of digital tools, data, automation, and AI to optimize models and processes supporting assigned initiatives.
• Collaborate with Technology and other relevant departments to ensure successful integration of new systems and platforms.
• Stay abreast of industry trends and emerging technologies to identify opportunities for innovation.

Performance Management

• Establish key performance indicators (KPIs) and metrics to measure the success of assigned initiatives.
• Monitor and analyze performance data to identify areas for improvement and implement corrective actions as needed.
• Provide regular updates and reports to senior leadership on the progress and impact of strategic initiatives.

Value Realization

• Focus on value realization by tracking and reporting on measurable impacts of the assigned initiatives’ objectives.
• Ensure initiatives deliver end-to-end visibility and traceability from initial engagement to value delivery, enabled by a standardized, consistent data architecture.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD.
• Strong stakeholder management skills with experience in leading and delivering enterprise transformation initiatives
• Proven track record of developing and executing successful digital strategies that drive revenue growth and enhance customer experience; experience working with engineering and product management teams preferred
• Strong understanding of digital tools, technologies, and platforms used in sales to service processes
• Exceptional leadership and team management skills, with the ability to inspire and motivate others; experience nurturing talent preferred
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making
• Strong executive presence, communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels; excellent PowerPoint skills required
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment
• Solid experience in transforming problem statements into tactical plans and delivery roadmaps
• Proven ability to formulate strategy, and demonstrated critical thinking and ability to operationalize strategy
• Strong teamwork, ability to work effectively across functions, levels and locations
• Must be fluent in written and spoken English.

Preferred Qualifications

• 12 or more years of experience with a Bachelor’s Degree or 8 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 7+ years of experience

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Additional Information

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

Location

Bogota, Colombia

Client-provided location(s): Bogota, Colombia

Job ID: 4d6b9d7e-e937-42e3-834a-b135e9a452aa

Employment Type: OTHER

Posted: 2025-10-31T14:06:54