Core Operations Specialist
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
What’s it all about?
Our Core Operations department within Payment Operations is looking for committed individuals to support with the processing of incoming and outgoing funds and ensuring all clients receive the best possible service.
You will be working with our Core Operations Teams based in Singapore, reporting into our Core Operations Team Leader.
What we expect of you, day to day:
- Processing high volume Client Payments in our inhouse back-office system and third party banking portals
- Maintaining high accuracy and quality while inputting Client beneficiary information.
- Complete Know Your Customer (KYC) sender classifications on incoming funds and permitted country checks for our Collections and Receipts Flows
- Identify and escalate any operational issues impacting client payments, ensuring they are resolved as quickly as possible.
- Ensure all incoming funds and outgoing payments reach our clients as efficiently as possible with no delays.
- Develop and maintain adequate knowledge of internal systems/processes and a sound understanding of external payments networks.
- Handle your time optimally, completing all tasks within SLA
• • Work as part of a global team, embodying our values of communication and collaboration.
Qualifications
- Ability to follow processes provided during training
- Complete large volume data entry tasks with attention to detail and is able to work in a methodical manner
- The ability to complete tasks within agreed timeframes
- Ability to work in a fast paced environment with multiple tasks and workstreams
- Strong communication, numerate, organised, and hardworking
- Previous payments or operational processing experience in a banking or fintech environment would be welcomed but is not crucial
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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Perks and Benefits
Health and Wellness
- Long-Term Disability
- HSA With Employer Contribution
- On-Site Gym
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Health Reimbursement Account
- Mental Health Benefits
- Virtual Fitness Classes
- HSA
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Company Outings
- On-Site Cafeteria
- Holiday Events
- Happy Hours
- Casual Dress
Vacation and Time Off
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Summer Fridays
- Leave of Absence
- Personal/Sick Days
Financial and Retirement
- 401(K)
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- Company Equity
- 401(K) With Company Matching
- Financial Counseling
Professional Development
- Shadowing Opportunities
- Access to Online Courses
- Promote From Within
- Learning and Development Stipend
- Tuition Reimbursement
- Mentor Program
- Leadership Training Program
- Associate or Rotational Training Program
- Lunch and Learns
- Internship Program
- Professional Coaching
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)