Compliance Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The role of the Compliance Operations Manager is to support the Visa Payments Compliance Teams and ensure the smooth running of day-to-day activities, escalations within the team and provide guidance on complex queries related issues and escalations.  

Management responsibilities: 

• Providing leadership and direction to the compliance team and support the individual Team Managers, through regular engagement around Group Compliance and individual objectives and deliverables. 

• Work together with other managers to ensure a uniform approach towards all employees. 

• Allocating work and setting delivery expectations using objective setting within the professional development and appraisal process. 

• Ensuring delivery through others through constructive criticism, guidance and support

• Helping to define the Compliance Mission & Vision and promoting it across the group. 

• Identifying training and skill-set requirements and coaching direct-reports re learning opportunities. 

• Prioritise workload and set the correct delivery expectations with oversight and guidance. 

• Oversight to ensure SLAs and deadlines at met. 

Functional Responsibilities: 

• Understand the automated sanction screening tool, the live and retrospective monitoring tools and our Client and Partner communication tools.  

• Deal with escalations from senior analysts and follow our reporting procedures accordingly 

• Escalate operational issues to compliance leadership, incident management team, and regulatory incident team in accordance with the policy. 

• Ready to contribute to team activities when required to ensure SLAs and deadlines are achieved. 

• Understand regulatory requirements and implement the appropriate controls to mitigate internal and external concerns.  

• Keep up to date with AML and sanction regimes and react to global events 

• Produce and develop management information in alignment with regulatory and internal policy and risk expectations 

• Identify trends, and use data to suggest improvements to effectively resolve service issues 

• Provide demonstrations of the VPL business, our product and internal control framework to internal and external stakeholders 

• Identify and internally escalate actual or suspected financial crime incidents 

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy. 

• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path. 

• Ensuring the compliance risk control framework remains aligned with external legislation. 

• Conducting and/or overseeing compliance reviews and audits. 

• Promoting and providing advice on best compliance practice within critical business areas.  

• Exemplify the company values and champion them in every aspect of the role, across all functions and among all Visa colleagues. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Education

• A relevant graduate degree or equivalent professional qualifications ICA AML, Compliance and or Financial Crime Post-Grad Diplomas

Experience

• 5 years experience in a related environment Payments industry, compliance, regulation
• Managing an operational function and experience of coaching teams and individuals
• The individual should maintain awareness of the applicable regulation and legislation.
• Working knowledge of compliance procedures and risk management
• Understanding of Sanction Regimes

Essential

• Excellent organizational skills
• Ability to research into compliance issues
• Strong communication skills, written and oral
• Attention to detail regulatory environment
• Team player
• Ability to think laterally and problem solve
• Self-starter, motivated
• Ability to work to deadlines and under pressure
• Able to identify and utilise learning opportunities

Desirable

• Experience in an FCA regulated payment or financial institution
• Understanding of IT systems, operational and/or product development payment processes, especially in e-Commerce environments for retail and/or corporate payments

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.