Client Implementation Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Team Summary

By joining one of our teams at Visa Payments Ltd, a division of Visa Inc since 2019, you’ll have an opportunity to shape the payments experience globally. Being part of Visa, the world’s leader in digital payments technology, our mission is to connect the world through the most creative, reliable and secure payment network, enabling individuals, businesses, and economies to thrive.

The Implementation team are responsible for managing end-to-end lifecycle of client or implementations for our Visa Direct: Cross Border Money Movement products. This role will be responsible for leading the end-to-end project lifecycle for multiple clients onboarding and expanding the use of our service offering..

What an Implementation Manager does at Visa:

• Planning and execution of client onboarding.
• Managing the multiple work streams and tracking progress on all deliverables to the client, and internally to ensure all stakeholders are aligned and committed to the critical path.
• Supporting handover of client to BAU service  teams, ensuring a smooth transition whilst also adhering to governance and sign-off controls
• Support continuous improvement of the implementation management office through routine and bespoke analysis to identify improvement opportunities and contribute.
• Troubleshooting issues by developing a deep understanding of Visa's products and applications.
• Guiding clients to implement Visa offerings into their systems and ensuring workflow changes are understood.
• Configuring test environments, setting up, and liaising with stakeholders to facilitate implementation processes.
• Advocating for clients' views internally and driving continuous product improvements based on client feedback.
• Contributing to and managing support documents, ensuring clarity and accuracy, and researching and writing new content to fill gaps as required.
• Keeping abreast of competition, product development, and ecosystem changes

Why this is important to Visa

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

What you will need:

•Minimum 8 years of experience in project or programme management with ownership of end-to-end journey and successful completion
•Proven track record in delivering high value multi-functional projects within complex organization.
•External client or partner facing experience
•Experienced in managing implementations with technical integration deliverables and testing programmes
•Previous experience in direct or matrix management of large teams.
•Effective stakeholder management, communications and influencing skills.
•Excellent skills in drafting presentations, reports, communications, and other deliverables adapted to the audience.
•Experience delivering a range of complex projects.
•Hold relevant project management qualifications (e.g. Prince II, PMI PMP, Agile).
•Strong problem-solving abilities and attention to detail
•Exceptional communication skills, both verbal and written, with the ability to manage internal and external stakeholders

What will also help:
•Experience within a payment business and understanding of cross border funds flow
•Project management certification
•Understanding of the financial regulatory landscape
•Additional languages to business competency

Projects you will be a part of:

Visa Payments Ltd is a financial technology business that provides cross-border payment processing services to banks and payments businesses across six continents through its global network.
Individuality fuels our brand and our global team – we are proud that we are a talented team of 18,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life both within and outside of the office, and whether it is taking advantage of agile work schedules or our wellness programs, Visa Payments Ltd and Visa Inc. respects and encourages meaningful work/life balance for everyone.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
If you think you could support the Visa family by joining Visa Payments Ltd as an Implementation Manager, we want to hear from you.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.