Associate Systems Analyst (2 - 4 years of experience in L2 Application Support)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Corporate IT (CIT) group is undergoing a major transformation to become a true engineering organization, prioritizing customer experience and end-user support. We are seeking a highly organized Application Support Specialist for Corporate Technology Support Organization with excellent communication and visual presentation skills. Acting as an individual contributor, this role will provide expert (L2 level) support and maintenance for software applications, resolve complex technical issues, collaborate with various departments, and implement best practices to enhance service delivery and user satisfaction. The Contact Center Support team is responsible for the support and maintenance of the Contact Center platform solutions. The identified resource will be accountable for daily operations, platform maintenance, and support activities.

Role & Responsibility

• Design code and systems that touch 40% of the world population while influencing Visa’s internal standards for scalability, security, and reusability.
• Collaborate multi-functionally to create design artifacts and develop best-in-class software solutions for multiple Visa technical offerings.
• Actively contribute to product quality improvements, valuable service technology, and new business flows in diverse agile squads.
• Develop robust and scalable products intended for a myriad of customers including end-user merchants, B2B, and business-to-government solutions.
• Opportunities to make a difference on a global or local scale through mentorship and continued learning opportunities.
• Demonstrate basic knowledge and ask questions about project requirements.
• Review and ask questions about solution strategies that improve the design and functionality of a payment product feature.
• Apply standard processes on the use of front-end programming languages (e.g. HTML, C++, Java) to write code that fulfills website modification requests and technical requirements, under close guidance.
• Work under close guidance from others to support the piloting of new technology capabilities and features that enhance the user website experience across e-commerce products.
• Identify and advance bugs that threaten website functionality.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications
• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications

Bachelor's degree, OR 3+ years of relevant work experience

Minimum of 2 years of experience in developing and supporting full stack solutions.

Familiarity with these frameworks and technologies (preferred):

• .NET, C#
• Angular or React
• AWS or similar cloud technologies
• SQL, MySql or equivalents
• MongoDB or Kafka
• CI/CD

Ability to optimize performance and conduct automated unit testing.

Strong oral and written communication skills.

Understanding of agile methodology (preferred).

Strong analytical skills.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.