Analyst, Technical Solutions (Tier 2)

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Prioritize and resolve operational issues reported by clients.
• Consult, guide and share product best-practices with clients.
• Train/impart technical knowledge to empower our Client Care and Client Resolution support team to resolve more complex issues without escalation.
• Use technical expertise blended with business acumen to solve complex problems and provide guidance to other team members
• Foster close partnership and collaboration with key external ecosystem stakeholders and internal groups such as Product, Technology and Client account teams to deliver growth objectives
• Be the subject matter expert by leveraging deep knowledge of client pain points and creative problem-solving skills to propose potential enhancements and solutions
• Provide technical aptitude and expertise for Visa’s products and services, adapt technical concepts to drive business outcomes. This includes developing knowledge of supporting technology, competitive technology, and in-house alternatives. Ability to translate technical concepts to non-technical users

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Bachelor’s Degree in Computer Science or equivalent qualification
• 6+ years of experience in the payments industry supporting API’s and ISO 8583 messaging
• Willingness to take on new challenges in a fast-paced environment and be flexible with multi-tasking and changing priorities.
• Leadership qualities that embody the Visa Leadership Principles of leading courageously, being obsessed about customers, collaborating as One Visa and executing with excellence
• Strong communication skills, with the ability to engage clients and stakeholders effectively and concisely, influencing through impactful oral and written communications
• Ability to learn fast, work independently, make good decisions with limited information, and perform well under pressure
• Clear verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills in negotiating and influencing internal and external stakeholders
• Organized self-starter, result oriented, and a passion for scaling new products

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.