Analyst - Account Management Visa Direct

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates
• Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organize monthly/quarterly reviews with customers to minimise friction and churn risk 
• Work with Account Managers to identify upsell and renewal opportunities
• Represent the customer internally as a stakeholder for product, marketing and other internal teams to ensure customers are always central to what we do
• Work with our marketing department to ensure client communication is timely and targeted
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities

Qualifications

• Experience in another Customer Success/Account Management or equivalent role in a fintech, banking or payments environment
• Fluent in European languages is a plus

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.