Community Engagement Principal

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Community Engagement Principal, you will lead Via’s efforts with our partners to engage in local communities. The Community Engagement team specializes in local engagement which ensures that our products and services meet the needs of, and are inclusive to, a wide spectrum of riders including the most vulnerable portions of the population. From project scoping and consulting to ensuring no rider is left behind as a new service launches, we’re there to support the community at every stage of the deployment journey.

What You’ll Do:

• Manage community engagement strategy for Via, working both internally and externally to engage community groups, elected officials and riders, with a strong focus on vulnerable rider populations.
• Build relationships with community organizations and leaders to increase awareness of Via’s services in their local communities and solicit information about their needs. This includes providing on the ground and virtual efforts such as attending community events, leading trainings, and creating engagement materials. 
• Engage with local elected officials to understand community needs and engage their constituents. 
• Engage with riders and develop programs for continued education to ensure community members understand and take advantage of all service offerings.
• Create targeted marketing content aimed at educating community members on service offerings
• Serve as the main point of contact regarding community engagement for our partners, helping them proactively identify and address community barriers and concerns.
• Manage feedback for product development, ensuring that our engineering team is getting the feedback they need to build the best product possible to meet the needs of our riders.
• Collaborate closely with Partnerships, Rider Growth, Operations and other internal teams to ensure the voice of the rider is heard and we’re building inclusive marketing strategies to reach diverse audiences.

Who You Are:

• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Minimum of 6 years of experience in a community engagement or strategist role
• Excellent verbal and written communicator with a knack for always finding the right tone
• Problem solver; you don’t accept the status quo and are always looking for creative solutions
• Meticulous and vigilant, with a high level of attention to detail
• Bachelor's Degree required
• Demonstrated record of entrepreneurial achievement and/or leadership a plus
• Management experience a plus 
• Multilingual a plus
• Design experience a plus

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $120,000-$160,000
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe. 

Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact. 

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

Ready to join the ride?

Via is an equal opportunity employer.