Senior Manager, Supply Chain Customer Engagement & Logistics

The Senior Manager, Supply Chain Customer Engagement & Logistics is a key leadership role responsible for managing internal customer interactions and ensuring the seamless delivery of goods across North America. Acting as the central point of contact for internal stakeholders-including service operations, construction, transactional sales, and executive leadership-this role ensures timely intake, communication, and resolution of supply chain-related requests. Additionally, the role oversees a transport team responsible for freight movement and delivery confirmation, ensuring alignment between order fulfillment and customer communication.

This function enables the supply chain to respond to time-sensitive changes, communicate operational plans, and maintain high service levels across a complex, fast-paced environment.

Responsibilities:

Customer Engagement & Intake Management:

Serve as the primary liaison for internal stakeholders, managing order intake, escalations, and service inquiries.

Oversee the ServiceNow ticketing system and associated dashboards, ensuring timely and accurate tracking of approximately 150 tickets per week.

Ensure that established service-level agreements (SLAs) are consistently met across all customer interactions.

Operational Communication & Plan Vis:

Act as the communication hub for the supply chain, broadcasting current operational plans and updates to internal teams.

Coordinate with planning, distribution, and field teams to ensure alignment and responsiveness to evolving needs.

Ensure timely communication of risks, delays, or changes to stakeholders in a clear and timely manner.

Transport & Delivery Oversight:

Lead a transport team of 6 responsible for coordinating freight to over 300 locations across North America.

Ensure that delivery performance meets expectations and that delivery confirmations are communicated back to requestors.

Collaborate with distribution centers and field teams to optimize delivery routes and timelines.

Team Leadership & Performance Management:

Build and lead an effective team focused on responsiveness, service excellence, and operational transparency.

Monitor and report on key performance indicators (KPIs) related to ticket resolution, delivery performance, and customer satisfaction.

Implement continuous improvement initiatives to enhance service delivery and internal customer experience.

Supply Chain Logistics:

Work with internal team and 3PL partners to ensure timely delivery and distribution of goods to delivery points.

Qualifications:

Bachelor's degree in Business Administration, Communications, or related field.

7+ years of experience in supply chain operations, customer service, or logistics, with at least 3 years in a leadership role.

Highly proficient communication and stakeholder management skills.

Experience managing ticketing systems (e.g., ServiceNow) and operational dashboards.

Demonstrated ability to lead cross-functional teams and implement process improvements.

Competencies:

Experience in service-based or field operations environments.

Familiarity with transportation management systems (TMS) and ERP platforms.

Proficient analytical and reporting capabilities.

Ability to thrive in a fast-paced environment with shifting priorities.

What We Offer:

We believe that when you thrive, we all thrive. That's why we offer a comprehensive benefits package, focusing on your safety, support, and growth.

We're proud to offer:

• Medical, dental, and vision coverage for you and your family.
• Paid time off, holidays, and parental leave.
• Opportunities for career progression
• 401(k) with company match, life insurance, and disability coverage.
• An established safety culture and inclusive, collaborative workplace.

CCPA Notice for California Applicants

Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE - RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution - today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.

Nearest Major Market: Houston

Client-provided location(s): Houston, TX

Job ID: Vestas-1247199501

Employment Type: OTHER

Posted: 2025-09-12T19:06:43