In this Role you will:
- Work with vendors and hardware suppliers to implement new devices.
- Perform functionality and performance tests of new hardware (endpoints and peripherals) and software.
- Collaborate with end users to ensure the hardware functions as intended.
- Is a key participant in new feature development from an implementation perspective, working closely with leadership and occasionally product and engineering teams.
- Acts as an escalation point for hardware and software implementation-related issues.
- Provide expert level Tier 3 technical infrastructure support services for issues elevated from other support and technical service organizations.
- Provides advanced level technical support for mid-size to large projects.
- Provide technical leadership for Windows Endpoint engineering and support.
- Responsible for engineering solutions for the most complex desktop and laptop issues.
- Following ITIL and endpoint security related industry-standard processes and procedures.
- Stay up to date with the latest technology trends and advancements in endpoint devices and support techniques.
- Participate in special projects and performs other related duties as assigned.
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- Undergraduate degree in a related field or an equivalent combination of training and experience
- 5 or more years of experience diagnosing and solving problems in a Windows environment.
- Advance knowledge and experience with a wide range of endpoint hardware devices (endpoints and peripherals) and related software.
- Excellent analytical and problem-solving skills.
- Excellent written and oral communication skills.
- Expert knowledge in Endpoint Hardware and Software
- Advanced knowledge of the Windows OS, MECM, Intune, Azure, and endpoint architecture
- Ability to identify and implement automation opportunities to increase productivity and maintain high quality deployments.
- Experience leading and mentoring staff, technical support organizations.
- Experience with production readiness review process.
- Ability to work under pressure and handle multiple problems simultaneously.
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
We are Vanguard. Together, we're changing the way the world invests.
For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let's make it count.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.