User Experience Researcher, Specialist

In this role, You W ill:

• Mentor and train others in the development and practice of user experience research techniques, processes and methods

• Work closely with product teams to identify and prioritize research topics and questions

• Move quickly and efficiently in an agile product development cycle, delivering continuous insights through lean research practices

• Provide counsel to product teams on the appropriate research strategy needed to answer critical questions

• Conduct research using a wide variety of qualitative and quantitative methods, as well as human-centered design principles leveraging support from other research disciplines ( i.e. data analytics ) as appropriate

• Work cross-functionally with software development, design, content strategy, data science, and marketing

• Represent the voice of the user and communicate research insights and recommendations in compelling and creative ways with team members and senior leadership

• Facilitate research debriefs, brainstorming exercises, and/or other workshops that utilize design thinking approaches to fuel ideation and evaluate product design

• MA/MS/PhD in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science

• 5+ years relevant research experience

• Track record of thought leadership and d emonstrated ability to prioritize initiatives to influence strategic decisions

• Demonstrated ability to manage and lead others through ambiguity

• Strong business acumen ; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions as a context for doing research

• Demonstrated mastery in using design thinking techniques for product design and research

• Command a broad set of qualitative and user-centered design research methods (e.g., usability testing, client interviews, diary study, surveys)

• Proficient knowledge of quantitative research methods

• Experience working across mobile and desktop web and apps required

• Ability to ask, as well as answer, meaningful and impactful questions

• Compelling communication and presentation/storytelling skills

• Ability to facilitate group meetings and workshops

• Experience using a wide range of user experience research software and tools (e.g., Usertesting.com, Medallia, Qualtrics)

• Strong project management skills and experience guiding multiple projects simultaneously

• Specific or highly related experience in one of our lab topic areas: onboarding, investing, tax management, cash management, robo-advice, human advice, mobile app, secure site, security, help, search, or conversational UI, a plus

• Five years related work experience, Two years of User Experience or User Interface experience.
• Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.