Senior Manager, Workplace Engineering

As the M365 Platform Owner, you will:

Strategic Leadership

• Define and execute the roadmap for Messaging and Collaboration technologies across the enterprise.
• Serve as the primary owner of the Microsoft 365 platform, ensuring alignment with business goals and user experience expectations.
• Partner with Security, Compliance, and Infrastructure teams to ensure secure and resilient collaboration services.

• Oversee the administration and optimization of Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Viva, and related services.
• Manage licensing, capacity planning, and service health across the M365 ecosystem.
• Lead incident response and root cause analysis for messaging and collaboration-related outages or performance issues.

• Drive adoption of new M365 features and capabilities, including Copilot, Loop, and Viva modules.
• Evaluate and implement third-party integrations and automation to enhance collaboration workflows.
• Stay ahead of Microsoft roadmap changes and proactively plan for feature rollouts and deprecations.

• Establish and maintain governance policies for Teams, SharePoint, and Exchange (e.g., naming conventions, lifecycle management, retention).
• Ensure compliance with data protection regulations and internal policies.
• Collaborate with Legal and Risk teams on eDiscovery, litigation holds, and audit requirements.

• Lead a team of engineers and administrators supporting M365 services.
• Manage vendor relationships, including Microsoft Premier Support and third-party solution providers.
• Provide mentorship and career development for team members.

• 8+ years of experience in IT infrastructure or collaboration technologies, with 5+ years focused on Microsoft 365.
• Proven leadership in managing enterprise-scale M365 environments.
• Deep expertise in Exchange Online, Teams, SharePoint Online, and OneDrive.
• Experience with Microsoft Entra ID (Azure AD), Intune, and Power Platform is a plus.

• Strong understanding of M365 architecture, licensing models, and service dependencies.
• Excellent communication and stakeholder management skills.
• Ability to lead cross-functional initiatives and influence at all levels of the organization.
• Analytical mindset with a focus on continuous improvement and automation.

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Messaging Administrator Associate
• ITIL Foundation or equivalent process knowledge
• Undergraduate degree in a related field or the equivalent combination of training and experience.