Drives and executes deep dive diagnostic, predictive, and prescriptive analytics to support data-driven business decision making. Creates alternative model approaches to assess highly complex model design and advance future capabilities, along with develop and implement advanced AI/ML strategies, such as Reinforcement Learning and leverage LLM's as needed, for personalization. Mentors, develops, and serves as the highest point of escalation for all data scientists and analysts. Supports the continuous evolution and strategy of Vanguard's data science capabilities.
Job Description
As a Data Scientist on the Hyper-Personalization team, you will collaborate with other Data Scientists, ML Engineers, Data Analysts to create automated self-learning algorithm frameworks to deliver highly targeted and individualized experiences for our customers across multiple channels. You will support the build out of a Decision Engine, using multi-arm bandit approach, and various reinforcement learning concepts as part of your day to day. You will work with multiple channels within Vanguard, ranging from Contact Center to Web/Mobi. This role is pivotal in driving the development and execution of AI/ML strategies, such as Reinforcement Learning, to build automated self-learning algorithm frameworks across multiple channels.
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Core Responsibilities
- Collaborate with product owners, ML Engineers, Data Engineers, and business partners to develop and implement advanced AI/ML concepts, such as Reinforcement Learning, for personalization.
- Development of cutting-edge automated self-learning algorithm frameworks to deliver highly targeted and individualized experiences for our customers across multiple channels.
- Take accountability for the successful build, deploy and maintenance of underlying models supporting the hyper-personalization pillar, ensuring the delivery of high-quality solutions that meet the evolving needs of our customers.
- Mentor develop and serve as a steward for Data Science within the Hyper-personalization team. Foster close partnerships with ML Engineers, Data Scientist and Analyst to drive synergies and successful project outcomes.
- Prepares and delivers insight presentations and action recommendations. Communicates complex analytical findings and implications to business leaders.
- Participates in special projects and performs other duties as assigned.
- 6+ Years of experience in Data Science space, with a minimum of 2 years working on advance concepts such as reinforcement learning.
- Experience in designing, developing and deploy AI/ML Models at scale.
- Strong understanding of real-time data architectures and model deployment processes, including experience with cloud AI/ML platforms such as Sagemaker, Vertex AI, Azure, etc.
- Excellent written and verbal communication skills, with the ability to influence stakeholders and build strong business partnerships.
- Experience working with streaming data and technologies such as Kafka, Adobe CDP, API services, etc.
- Deeply familiar with and first-hand experience implementing MDP algorithms such as Multi-Arm Bandit, Reinforcement Learning, etc in the context of personalization for marketing and other areas.
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
We are Vanguard. Together, we're changing the way the world invests.
For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let's make it count.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.