Join the Client Operations team! We provide oversight of our third-party Transfer Agency and Superannuation suppliers. To participate in the development, implementation, and administration of various Client Operation's strategic initiatives, with a direct focus on ensuring a positive client experience. In the role you will also actively participate in the oversight and management of numerous outsourced vendors.
Reporting to the Team Leader, TA Oversight and joining a broader team of Client Operations professionals, the Senior Associate, Client Operations Oversight will be responsible for supporting in the evolution and implementation of the control management framework and collaborating with business partners to ensure a robust control framework is in place and maintained.
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What you will do
- Support the Transfer Agency Oversight team by applying subject matter expertise and a depth of knowledge around the activities that support the integrity of the Registry operations.
- Independently identify and resolve complex operational issues.
- Provide assistance and training support as needed to recognise and develop other crew members.
- Foster an inclusive team environment driven by open communication, teamwork, and accountability.
- Oversee operating procedures, monitor operational metrics, and ensure the team delivery of accurate and timely processing based on daily goals.
- Develop team processes and procedures to improve operational effectiveness.
- Advocate and support a culture of continuous improvement, coupled with providing the foundational support for effective change management in line with new ways of working.
- Establish and maintain effective working relationships with external clients and business partners that include third party vendors.
- Proactively foster effective communication, providing feedback, action items and enhancing our oversight controls for outsourced vendor relationships.
- Work flexibly, participate in special projects and perform other duties as assigned, including support and cross-training within the Client Operations group.
What we are looking for
- Demonstrated experience in Investment Operations, Registry and/or Oversight Functions will be highly regarded.
- Demonstrated ability to think critically and make informed decisions
- A proactive attitude towards building and managing stakeholder engagement.
- A desire to learn, ability to self-direct work and eagerness to contribute to team success
- Team Player with strong client service focus and good interpersonal skills.
- Demonstrated experience effectively communicating with internal and external stakeholders, within a dynamic and fast-paced environment
Specialisations that will make an impact
- Experience in and sound knowledge of the investment management industry.
- Experience in Transfer Agency/Registry process flows is highly desirable.
- Understanding of fund structures, financial instruments, regulatory environment, and funds industry.
- Familiarity with or experience in Business Continuity Management procedures.
- Familiarity with risk management concepts and internal control operations would be highly regarded.
- Undergraduate degree in a related field or relevant experience in a similar role.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.