Operational Oversight & Controls, Specialist

Join Our Team as an Operational Oversight & Controls Specialist
Are you passionate about driving operational excellence through data-led decision-making and control automation? We're looking for a proactive and meticulous specialist to join our Operational Oversight & Controls team, where you'll play a pivotal role in shaping and streamlining our internal control framework.
What You'll Do:
• Control Coordination & Documentation: Lead the design, implementation, and documentation of controls across operational processes, ensuring clarity, consistency, and traceability.
• Data-Driven Oversight: Use analytics and automation to identify control gaps, monitor effectiveness, and drive continuous improvement.
• Deliver Outcomes: Manage multiple priorities and participate in cross-functional initiatives to meet team objectives.
• Governance & Compliance: Champion governance standards and regulatory compliance, embedding robust controls into daily operations.

• Control Design & Documentation: Coordinate the identification, implementation, and testing of controls within the internal framework, ensuring thorough documentation and continuous improvement through data-led insights.
• Governance & Compliance: Maintain oversight of control adherence, assurance tasks, and risk events, ensuring alignment with regulatory standards (e.g., HMRC, FCA, tPR) and internal policies.
• Data-Driven Oversight: Utilise data analytics and automation to monitor control effectiveness, streamline governance processes, and support audit readiness.
• Stakeholder Collaboration: Partner with internal teams and outsourced providers to optimise operational workflows, automate manual processes, and resolve issues efficiently.
• Reporting & Education: Deliver clear, data-backed reporting and represent the Oversight team in forums and meetings, sharing best practices and supporting crew education.
• Operational Integrity: Ensure accurate and timely processing across all UKPI platform products, assessing and enhancing procedures to uphold industry standards.
• Strategic Contribution: Participate in special projects and contribute to broader operational and governance initiatives.

• Experience in operational processes within the retail investment platform space; audit or risk management experience is a plus.
• Strong understanding of internal control theory, workflow analysis, and documentation practices.
• Proficiency in data analysis and manipulation, with a keen eye for process and technology optimisation.
• Excellent communication, organisation, and time management skills.
• Adaptability and a proactive mindset in a fast-paced environment.
• Advanced skills in Microsoft Office; experience with automation tools or data visualisation platforms is advantageous.