Network Engineer, Specialist

Lead Sr. Network Operations Center (NOC) (DNS/Akamai/F5) Engineer

Position Summary
The Senior-Level NOC Engineer (Tier 3) functions as the highest technical escalation point within the global Network Operations Center. This role provides advanced troubleshooting, architecture-level insight, and deep subject matter expertise across complex, multi-vendor network infrastructures. Tier 3 support engineers lead root-cause analysis, oversee major incidents, influence network design standards, and partner with engineering teams to drive stability, scalability, and operational excellence.

Key Responsibilities
- Advanced Incident & Problem Management
- Acts as the final escalation point for all high-severity incidents, providing advanced packet analysis, protocol decoding, and cross-platform correlation.
- Performs deep-dive RCA, producing engineering-quality post-incident documentation and recommending long-term corrective actions.
- Leads network recovery efforts during outages involving routing instability, security events, hardware failures, or cloud connectivity issues.

Architecture-Level Network Troubleshooting Expertise

- Expert proficiency with Cisco IOS, Nexus OS, and Cisco ACI with the ability to interpret and troubleshoot complex multi-tier architectures.

- Deep understanding of F5 LTM/GTM, load-balancing behaviors, DNS architectures, Akamai and SSL offloading.
- Strong knowledge of DNS automation, API-driven provisioning, and lifecycle management in large-scale environments, including experience with IAC pipelines.

Tools, Automation & Visibility
- Mastery of packet analysis tools: Bluecat, Solarwinds, APCON, Wireshark, netflow/sflow platforms.
- Develops automation scripts for configuration validation, monitoring, and incident response workflows.

• Minimum 8 years of experience in network engineering or IT infrastructure, including at least two years of project or program management experience.
• B.E./B.Tech in Computer Science, Information Technology, Electronics and Communication Engineering, or a related field.
  MBA/M.Tech in a technical or management discipline is preferred.
  Bachelor's degree in computer science, Engineering, Information Systems, or equivalent practical experience is acceptable.
• 8+ years of enterprise network operations or engineering experience, supporting large-scale, complex environments.
• Strong understanding of network deployment, performance monitoring, and technical troubleshooting across enterprise infrastructures.
• Expert-level knowledge of core networking technologies, including:
  
  
  • BGP, OSPF, VRFs, MPLS fundamentals
  • L2/L3 architectures and WAN technologies
• Extensive hands-on experience with enterprise networking and security platforms, including:
  Cisco, Juniper, Brocade, Palo Alto, Aruba, and F5 ecosystems.
• Experience managing technology projects, preferably within a corporate or Financial Services environment.
• Ability to lead cross-functional project teams, manage technical and operational risks, and communicate effectively with stakeholders at all organizational levels.
• Proven capability to lead major incidents under pressure, providing clear communication and strong technical command during high-impact situations.
• Familiarity with disaster recovery strategies, including planning and implementation within network operations.
• Proficiency in project management tools and methodologies, including Agile and Waterfall