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Network Engineer, Specialist

1 month ago Charlotte, NC

Lead Sr. Network Operations Center (NOC) Engineer (Juniper Routing)

Position Summary
The Senior-Level NOC Engineer (Tier 3) functions as the highest technical escalation point within the global Network Operations Center. This role provides advanced troubleshooting, architecture-level insight, and deep subject matter expertise across complex, multi-vendor network infrastructures. Tier 3 support engineers lead root-cause analysis, oversee major incidents, influence network design standards, and partner with engineering teams to drive stability, scalability, and operational excellence.

Key Responsibilities
- Advanced Incident & Problem Management
- Acts as the final escalation point for all high-severity incidents, providing advanced packet analysis, protocol decoding, and cross-platform correlation.

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- Performs deep-dive RCA, producing engineering-quality post-incident documentation and recommending long-term corrective actions.
- Leads network recovery efforts during outages involving routing instability, security events, hardware failures, or cloud connectivity issues.

Architecture-Level Network Troubleshooting Expertise

- Expert proficiency with Cisco NAC Solutions/Cisco Campus Networking, and Aruba Wireless services with the ability to interpret and troubleshoot complex multi-tier architectures.
- Strong knowledge of Campus Networking automation, API-driven provisioning, and lifecycle management in large-scale environments, including experience with IAC pipelines.

-Governs enterprise campus network architectures, including wired access, wireless LAN (WLAN), and edge connectivity designs.

- Enforces standards for secure user and device onboarding, guest access, BYOD, IoT connectivity, and Captive Portal authentication, across campus environments

- Proactively validates and enforces security architectures and best practices

- Defines and governs Zero Trust access architectures using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), enabling secure user-to-application connectivity without traditional network-based trust models.

- Identifies opportunities for platform monitoring, observability, and alerting.

Tools, Automation & Visibility
- Mastery of packet analysis tools: Bluecat, Solarwinds, APCON, Wireshark, netflow/sflow platforms.
- Develops automation scripts for configuration validation, monitoring, and incident response workflows.
- Evaluates and integrates new operational tools and observability platforms.

Cross-Functional Leadership
- Partners with Network Engineering to validate new designs, perform pre-deployment testing, and influence standards.
- Mentors junior and mid-level NOC engineers, providing technical coaching, lab guidance, and training material.
- Engages directly with vendors for escalated TAC cases, hardware escalations, and architectural reviews.

Qualifications and Skills

  • Bachelor's degree in computer science, Engineering, Information Systems, or a related discipline, or equivalent practical experience.
    B.E./B.Tech in Computer Science, Information Technology, Electronics and Communication Engineering preferred; MBA or M.Tech in a technical or management discipline is a plus.
  • Minimum 8 years of experience in enterprise network engineering or network operations, supporting large-scale, mission-critical environments, including at least two years of project or program management experience.
  • Expert-level knowledge of Juniper Architecture, including Network Access Control (NAC) design, implementation, and operations.
  • Extensive hands-on experience with enterprise networking and security platforms, including Cisco, Juniper, Brocade, Palo Alto, Aruba, and F5 ecosystems.
  • Strong understanding of network deployment, performance monitoring, and advanced troubleshooting across complex infrastructures.
  • Experience managing technology projects, preferably within corporate or Financial Services environments.
  • Demonstrated ability to lead cross-functional teams, manage risks and dependencies, and communicate effectively with stakeholders at all organizational levels.
  • Familiarity with disaster recovery strategies and their application within network operations.
  • Proficiency in project management tools and methodologies, including Agile and Waterfall.

Required Certifications
- Cisco CCNP (or equivalent)

Preferred Certifications

- JNCP certified Preferred
- CCIE (Routing & Switching, Enterprise, or Data Center)
- JNCIP/JNCIE
- PCNSE (Palo Alto)
- F5 Certified Administrator or Engineer
- AWS Advanced Networking

Special Requirements
- Must participate in 24x7 Tier 3 escalation rotation.
- May assist in after-hours change execution and major event coverage.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Client-provided location(s): Charlotte, NC, Wayne, PA
Job ID: Vanguard-177146
Employment Type: FULL_TIME
Posted: 2026-05-01T20:28:05

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Reimbursement Account
    • Fitness Subsidies
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Leave of Absence
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • 401(K) With Company Matching
    • 401(K)
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement
    • Internship Program
    • Lunch and Learns
    • Leadership Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Vanguard.