Microsoft 365 Engineer

Key Responsibilities

• Design and maintain enterprise architecture for Microsoft Office 365 and related services (Exchange, SharePoint, Teams, OneDrive, etc.).
• Lead modernization initiatives and define future-state roadmaps aligned with business goals.
• Evaluate and implement new Microsoft features and services, ensuring architectural alignment.
• Implement and manage advanced security configurations (DLP, MIP, ATP, Conditional Access).
• Collaborate with InfoSec to ensure compliance with internal policies and regulatory standards.
• Define and enforce governance policies for data retention, access control, and compliance.
• Manage and optimize Microsoft licensing models (E3, E5, etc.) for cost-effective usage.
• Provide insights on license tiering, renewals, audits, and vendor negotiations.
• Ensure seamless integration with: Digital Guardian (DLP), DNS filtering and firewall appliances, VPN and remote access solutions, identity providers (e.g., OKTA, Azure AD), and other enterprise-grade security and monitoring tools
• Troubleshoot and optimize cross-platform workflows and data flows.
• Serve as the final escalation point for complex Microsoft Office issues.
• Lead root cause analysis and post-mortem reviews for major incidents.
• Mentor Tier 1 and Tier 2 engineers and contribute to knowledge base development.
• Evaluate emerging Microsoft technologies and lead proof-of-concept initiatives.
• Represent the Office platform in enterprise architecture boards and steering committees.
• Provide strategic input on digital workplace transformation initiatives.
• Design and implement real-time monitoring strategies for Microsoft Office 365 services and integrations.
• Leverage Microsoft-native tools (e.g., Microsoft Defender, Sentinel, Purview, and Log Analytics) and third-party platforms to collect telemetry and performance data.
• Develop and maintain dashboards and alerting mechanisms to proactively detect anomalies, performance degradation, and security threats.
• Collaborate with Security Operations and NOC teams to ensure timely incident response and continuous service health visibility.
• Define SLAs and KPIs for platform reliability, and drive improvements through data-driven insights.