Manager, User Experience Research
In this role you will…
• Lead a diverse, inclusive team comprised of various seniority levels of CX Researchers. Provide mentorship and coaching to continuously develop people. Set standards and expectations, review performance, and make informed compensation decisions in accordance with all applicable Human Resources policies and procedures. Hire and onboard new researchers as needed.
• Partner with teams across CXD and Advice to inform, inspire, and validate design and product decisions. Amplify research and hold teams accountable to findings through changes to roadmaps and organizational thinking.
• Prioritize and coordinate research activities through cross-functional partnerships and a keen focus on impact.
• Work with key Advice partners and your leadership team to continuously refine an organizational structure that meets the needs of crew development, solves problems for our clients, and delivers clear outcomes.
• Identify and execute on strategic research studies using a wide variety of research methods as well as human-centered principles.
• Participate in special projects and perform other duties as assigned.
A client experience that delivers
Vanguard, a recognized employer of choice, is a leading investment management firm driven by a low cost, 100% client-focused model. Vanguard believes that client experience is core to continued growth and success in the marketplace. As such, we are focused on delivering world-class experiences and investor outcomes at speed through multidisciplinary lab teams fully organized around client journeys.
What it takes:
• Minimum of 8+ years of hands-on UX research experience, familiarity with various qualitative and quantitative methods and experience integrating user research into product and design
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• Experience and vested interest in managing others
• Minimum BA/BS degree in a related field or the equivalent combination of training and experience, with degree in HCI, Psychology, Sociology, Human Factors, Usability, or Information Science; advanced degree or equivalent industry experience preferred
Specializations that will make an impact:
• Compelling communication and presentation skills with emphasis on meeting and working session facilitation
• Demonstrated ability to prioritize initiatives and amplify research in order to influence strategic decisions, such as roadmaps, product designs, design choices, and organizational empathy for the humans who use our experiences
• Strong servant leadership ethos and experience balancing multiple priorities
• Strong business acumen; an understanding of business goals, strategies, and pressures while being aware of industry trends and competitive actions as a context for managing the UX research team and practice.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Perks and Benefits
Health and Wellness
- FSA
- HSA
- Health Reimbursement Account
- Fitness Subsidies
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
- Virtual Fitness Classes
- Pet Insurance
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Leave of Absence
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- 401(K) With Company Matching
- 401(K)
- Financial Counseling
- Profit Sharing
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursement
- Internship Program
- Lunch and Learns
- Leadership Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Vanguard.