Manager, Internal Communications

Leads divisional internal communications infrastructure, and execution. Serves as a trusted advisor to leadership-translating business priorities into clear, compelling messaging while ensuring consistent, high-quality delivery across all channels. Oversees communications platforms, editorial standards, and a team responsible for content creation and channel execution.

Responsibilities:

• Lead & Develop Team
  Manage and develop a team of communications professionals, including design, video, and channel execution roles; set high performance standards and drive accountability.
• Strategic Communications Advisory
  Partner with senior leaders to shape communications strategies that advance key business priorities and influence outcomes.
• Content & Editorial Leadership
  Own editorial standards and oversee all written, visual, and multimedia content; ensure clarity, consistency, and alignment with Vanguard brand.
• Channel & Infrastructure Ownership
  Lead end-to-end communications infrastructure (SharePoint/intranet, newsletters, distribution lists, planning, measurement, and multimedia integration).
  Ensure channels are optimized, integrated, and aligned to audience needs.
• Execution Excellence
  Drive end-to-end delivery of communications-from planning through measurement-ensuring timely, high-quality outcomes.
• Stakeholder Influence
  Act as a trusted advisor to resolve competing priorities, shape messaging, and guide channel strategy across stakeholders.
• Continuous Improvement
  Apply data, insights, and industry best practices to improve communication effectiveness and elevate the crew experience.
• Events & Initiatives
  Support communications strategy and execution for major divisional events and key initiatives.

• 5+ years of relevant experience, including internal communications strategy and execution.
• Demonstrated experience translating business strategy into communications.
• Strong writing, editing, and editorial judgment; ability to maintain high content standards across formats.
• Experience managing communications channels and infrastructure (e.g., intranet, newsletters, measurement).
• Proven people leadership or team management experience preferred.
• Experience managing creative resources (design, video) preferred.
• Undergraduate degree or equivalent experience required; advanced degree preferred.

• Strategic thinker with strong execution discipline.
• High standards for quality, clarity, and consistency.
• Skilled at influencing without authority and navigating complexity.
• Data-driven and focused on measurable impact.