Infrastructure Reliability Manager
Core Responsibilities:
1. Team Leadership & Talent Development
Recruits, mentors, and leads a high-performing infrastructure reliability team. Establishes technical performance benchmarks, conducts regular evaluations, and drives professional development through targeted training. Oversees compensation decisions in alignment with organizational HR policies.
2. Escalation & Incident Management
Owns resolution of high-severity infrastructure and platform incidents escalated by engineering teams or business stakeholders. Applies deep technical expertise to diagnose root causes and implement sustainable fixes across distributed systems.
3. Infrastructure Operations Oversight
Manages cloud infrastructure operations teams responsible for provisioning, monitoring, and maintaining scalable, resilient platforms. Develops and executes strategic roadmaps aligned with enterprise IT and business objectives, ensuring operational excellence and platform reliability.
4. Process Optimization & Continuous Improvement
Designs and enforces infrastructure policies, runbooks, and SOPs to adapt to evolving business and technology needs. Leads continuous improvement initiatives focused on automation, service quality, and operational efficiency.
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5. Platform Reliability & Performance Engineering
Ensures proactive maintenance and performance tuning of mission-critical systems to meet SLAs and SLOs. Collaborates with architecture and engineering teams to define platform standards and integrate emerging technologies into enterprise infrastructure.
6. Cloud Vendor Management & Technical Governance
Establishes and maintains technical standards for cloud platforms and services. Oversees vendor performance, ensuring compliance with contractual obligations and alignment with internal reliability and security benchmarks.
7. Business Alignment & Technical Strategy
Engages with business units to understand functional requirements and translates them into scalable infrastructure solutions. Evaluates and recommends appropriate technologies to support business growth and innovation.
8. Strategic Initiatives & Cross-Functional Projects
Contributes to enterprise-wide initiatives, including infrastructure modernization, cloud migration, and reliability engineering programs. Performs additional duties as required to support organizational goals.
Qualifications:
- 5+ years leadership experience in Cloud OR Infrastructure Engineering
- Experience managing or using observability platforms (Splunk, Honeycomb, Grafana)
- Strong executive presence presenting to stakeholders
- Experience with vendor management
- Experience delivering solutions within a AWS environment
Preferences:
- AWS or related technical certifications
- Undergraduate degree in a related field or the equivalent combination of training and experience.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Perks and Benefits
Health and Wellness
- FSA
- HSA
- Health Reimbursement Account
- Fitness Subsidies
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
- Virtual Fitness Classes
- Pet Insurance
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
- Fertility Benefits
- Adoption Assistance Program
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Hybrid Work Opportunities
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
- Leave of Absence
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- 401(K) With Company Matching
- 401(K)
- Financial Counseling
- Profit Sharing
Professional Development
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursement
- Internship Program
- Lunch and Learns
- Leadership Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Vanguard.