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Vanguard

Head of User Experience, Workplace Solutions

2 days ago• Charlotte, NC

Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguard-creating seamless, intuitive, and digitally-enabled experiences that simplify complexity and drive better outcomes.

You will lead the UX strategy, design, research, and delivery of cohesive experiences across digital, service, and operational touchpoints - challenging legacy approaches and redefining what great B2B experiences look like. You'll play a critical role in redefining how Vanguard serves institutional clients-delivering simpler, smarter, and more connected experiences that drive long-term client and business impact.

What You'll Do

  • Set the vision: Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions
  • Transform experiences: Replace fragmented, legacy workflows with connected, digitally-enabled solutions
  • Champion the client: Embed deep B2B insights into product, service, and operational design
  • Influence at scale: Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments
  • Lead a multidisciplinary team: Oversee design, research, content, and UX operations-building a high-performing, innovative team
  • Drive quality and consistency: Establish standards, frameworks, and metrics to continuously improve experience outcomes
  • Advance digital innovation: Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency

What We're Looking For

  • Proven leader with experience defining and delivering enterprise UX or digital experience strategies
  • Track record driving large-scale transformation in complex, cross-functional environments
  • Strong understanding of B2B client needs; retirement/recordkeeping, or other workplace benefits experience preferred
  • Ability to simplify complex, multi-stakeholder journeys into intuitive solutions
  • Exceptional stakeholder influence, with experience partnering at senior executive levels
  • Demonstrated success building and developing high-performing teams

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Qualifications

  • 10+ years of relevant experience, including UX, product design, or digital strategy leadership
  • Experience leading teams and delivering measurable business and client outcomes
  • Bachelor's degree required; advanced degree preferred

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Client-provided location(s): Charlotte, NC, Malvern, PA
Job ID: Vanguard-178014
Employment Type: FULL_TIME
Posted: 2026-06-18T01:56:47

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Health Reimbursement Account
    • Fitness Subsidies
    • On-Site Gym
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Pet Insurance

  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave

  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities

  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
    • On-Site Cafeteria

  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
    • Leave of Absence

  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • 401(K) With Company Matching
    • 401(K)
    • Financial Counseling
    • Profit Sharing

  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement
    • Internship Program
    • Lunch and Learns
    • Leadership Training Program

  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)

Company Videos

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