Overview
At Vanguard, our core purpose is to take a stand for all investors, to treat them fairly, and to give them the best chance for investment success. We put our investors first in all we do, and because of it, our clients have entrusted $7.5 trillion of their hard-earned savings to us.
Within the Institutional Investor Group (IIG), we run $1.7 trillion in assets, providing institutional clients, plan sponsors, and participants with recordkeeping, investment, and advice services, in defined contribution plans such as 401(k)s. Our mission is to give participants in these plans the best chance for retirement success. We are operating as one team to deliver the best that Vanguard has to offer across recordkeeping, investments, advice, and products-to all clients, across all channels.
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This role is responsible for the Midwest territory that has a book of business which includes $1 billion+ plan sponsor client relationships where Vanguard has a recordkeeping and/or investment relationship.
Summary
As the
Client Account Director-Midwest
, you are responsible for protecting and growing lifetime value for their book of business and winning new business with clients and prospects. Establishes and deepens client relationships leading to increased retention, loyalty and product/asset growth while developing positive relationships with key client and prospect decision makers.
What it takes
- Responsible for the growth and retention of clients and prospects within their assigned book. Book of business includes largest and highest-complexity plans and prospects with most significant opportunities for Client Lifetime Value growth across Recordkeeping, Advice, and Investment Only.
- Develops and communicates strategic business plans for current clients and all prospects within assigned book of business (e.g., Miller Heiman gold sheets). Implements long term relationship retention & growth strategies.
- Strategically navigates client and prospect organizations to evaluate needs and position Vanguard IIG services, solutions, and products to solve their needs.
- Develops strong relationships with senior and executive management of prospect and client organizations.
- Leads and executes on RFP and re-bid processes.
- Achieves established sales, satisfaction, and retention goals through personal direction of all executive and staff level activities of the sales process.
- Mentor internal teams towards achieving book of business strategy, shares best practices and learnings.
- Facilitates strong business support by working with team members to promote a consistent approach to decisions and client/prospect propositions. Drives connection across all appropriate internal and external partners. Influences and collaborates with divisional business partners to offer and dedicate the right SMEs and resources when appropriate.
- Diligently brings to bear and reinforces the client support structure to improve the Client Success Executives time for clients and prospects.
- Implements long term relationship growth strategies for key territory prospects.
Travel requirement: Up to 50% - Participates in special projects and performs other duties as assigned.
- Minimum ten years financial services experience with at least five years in a senior level client or prospect relationship role.
- Undergraduate degree or equivalent combination of training and experience.
- This job requires a regulatory license and/or registration (e.g., FINRA, state, SFC). To be determined by Compliance based on role-specific duties.
- Experience in using consultative selling approaches with sophisticated institutional clients preferred.
- Experience in executive-level client engagement preferred.
- Expertise in the retirement plan and/or benefits ecosystem preferred.
- Will consider for remote in Chicago, Minneapolis, and Milwaukee.
Sponsorship
Vanguard is not offering visa sponsorship for this position.
About Vanguard
We are Vanguard. Together, we're changing the way the world invests.
For us, investing doesn't just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let's make it count.
Inclusion Statement
Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.