Senior Manager, Marketplace Analytics

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Upwork’s Analytics & Data Science Team is seeking an independent, self-motivated analytics leader to join our dynamic environment. This pivotal role involves partnering with our marketplace and emerging business product teams to guide strategy and drive pivotal business decisions. As the Senior Manager of Marketplace Analytics, you will lead an analytics team, collaborating closely with product managers, designers, and engineers to identify pathways to growth by better serving our extensive user base. Together, you will craft the next evolution of Upwork. 

Your Responsibilities:

• Collaborate with product leadership to produce insights from new product launches and your understanding of existing marketplace dynamics. Your insights will drive strategic decisions for our emerging business, as well as our mobile and messaging teams.
• Guide a team of 4-5 analysts, ensuring effective collaboration and prioritization across different product pods and within Analytics & Data Science. Empower your team to focus on the most impactful projects, driving high-quality outcomes.
• Provide coaching and mentorship to both junior and senior analysts. Your guidance will unlock their full potential and facilitate continuous personal growth.
• Act as a leader within the marketplace analytics team. Identify opportunities for new tools and processes that enhance the team's efficiency and effectiveness.
• Tackle challenging analytics problems alongside analysts, data scientists, and economist
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What it Takes to Catch our Eye:

• A degree in Mathematics, Physics, Statistics, Economics, Computer Science, or a related field.
• Demonstrable experience managing and leading a high-impact analytics team.
• The ability to manage complex analytics projects from conception to conclusion, including problem statement formulation, hypothesis generation, data analysis, modeling, and final presentation.
• Proficiency in SQL, Python, and script scheduling tools. Familiarity with A/B testing and statistical methods is essential.
• Previous experience in a two-sided e-commerce marketplace will be highly regarded.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.