Recruitment Program Manager, Managed Services

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

Upwork’s Managed Services Recruitment team is on a mission to grow and develop the relationships and programs with our large account clients. As a Program Manager on the Managed Services Recruitment team, you will work directly with a team of leads, sourcers and recruiters to exceed expectations set by the client. You will also work closely with the internal client team of Program Managers and Project Coordinators. With deep staffing and recruiting experience, you know what ‘great’ looks like. You will be responsible for helping develop a talent strategy that ensures we identify, develop relationships, and drive loyalty with the best talent in the world. You have a bias for action, and ensure that clients, internal partners, and candidates who move through our process have an outstanding experience. This is an exciting opportunity to join and grow an already thriving team at Upwork!

 Your Responsibilities:

• Provide Recruiting Program Management services to a dedicated outsourced solutions team. 
• Lead day-to-day operational functions of a growing team, including leads and recruiters that are responsible for helping our clients meet their talent needs by recruiting talent on and off the Upwork Platform.
• Understand recruiting best practices, and establish and track key team metrics to ensure that our clients have access to the world’s best talent.
• Identify new resources and talent pools to allow the team to find difficult skill sets.
• Work cross functionally with other internal teams to understand and meet the needs of our clients
• Meet/exceed team SLA’s, and be accountable for fill rate and quality metrics
• Utilize and manage applicant tracking and productivity systems responsible for engaging and driving utilization of highly qualified candidates 
• Ensure an outstanding experience for clients, candidates and business partners

What it takes to catch our eye:

• Excellent Team Leadership Skills: You have experience building trust and driving results across a robust globally distributed team 
• Outstanding interpersonal skills: You are well versed in collaborating with peers, customers, executives, and tailoring your message accordingly. You can take various input and ideas and distill them to a cohesive and measurable strategic message.
• Validated data driven approach to decision making and excellent problem solving skills
• Understanding of global sourcing techniques and tools to identify, court, and land passive talent
• The spirit of innovation and entrepreneurship: you are not afraid to take risks, think bigger, and never settle.