Data Operations Analyst

Meet Upside:

We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail-profit measurement, attribution, and incrementality-to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We've helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives.

The Impact You'll Make:

The Operations team at Upside is a diverse group of team-oriented individuals who are committed to our mission of helping communities thrive. Every day, we strive to maximize the value we provide to consumers and merchants alike by analyzing system performance, rooting out inefficiencies, and delivering on our promises. The Merchant Operations team works cross-functionally to get locations live on the platform and tries to make our product even better for our merchants every day. We value a supportive work environment where we can learn from our mistakes while we tackle the ever-changing challenges that come with supporting a fast-growing business!

As a Data Operations Analyst, you'll drive company success by:

• Communicating effectively across levels and departments through strong verbal, written, and presentation skills
• Interacting comfortably with merchants and external partners
• Collaborating with project managers, system health, and engineering to ensure effective cross-project communication and issue management
• Participating actively in process improvement initiatives to enable operational efficiency
• Assessing existing practices, identifying deficiencies and gaps, and creating plans to remediate
• Thoroughly documenting processes and exceptions

• 1+ years of relevant work experience
• Demonstrated understanding of data integration and normalization
• Excellent time management and organizational skills
• Experience working in a collaborative environment
• Ability to think creatively to approach problem-solving
• Comfortability with external partner communications
• Deadline driven, self-motivated, organized, and able to multitask

• Jira
• Confluence
• Hex
• Gsuite
• Slack

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend
• Transparent culture
• Amazing mission!