Billing Experience Consultant

Job Posting End Date: April 29

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

• Responsible for policy administration and the coordination of activities associated with Group or VB (Voluntary Benefits) plan, fee related products and services, and support one or more Unum Platforms
• Support, educate, and resolve billing inquiries and research from external and internal partners
• Applies money from various internal accounts and processes refund checks as necessary to resolve billing discrepancies
• Review and understand policy provisions and internal workflows to identify when to partner with other departments regarding monies received other than billing payments
• May perform comprehensive audits including, but not limited to, enrollment activity, premium remittance and allocation, compensation validation and policy changes
• Drive customer satisfaction by managing and prioritizing the high volumes of email and phone inquiries from internal and external customers
• Ability to work and collaborate effectively across functional teams to identify and resolve customer billing issues. This may involve working with individual policyholders, plan administrators, client services and field partners, implementation managers, underwriting partners, and brokers or third-party administrators as needed
• Manage and analyze various daily, weekly, and monthly financial reports and data (Daily Registers, Suspense Accounts, and Due and Unpaid reports at a group or policy level) and take appropriate actions as needed
• Accountable for individual and team level metrics to ensure that departmental goals are met
• Understand and apply all company policies and procedures to ensure service standards are met
• Assists in improvement opportunities (assisting with projects and piloting new workflows and procedures).
• Maintain high quality standards and accuracy on all interactions and outputs
• May assist field partners and implementation managers with billing timeline development for new and reenrolled accounts, including change and deduction needs. Obtaining initial premium payment for enrollments events.
• May perform other duties as assigned
• Commit to own personal development.

• Bachelor's degree preferred or equivalent, relevant business experience required.
• 2-4 years industry-related experience in a customer service role.
• Strong customer service orientation
• Effective communication and collaboration skills, both verbal and written
• Ability to multi-task in a fast-paced environment; Good organizational and time management skills
• Good interpersonal negotiation, persuasion, and conflict management skills
• Strong Excel skills
• Solid research and problem-solving skills, with the ability to make sound business decisions
• Solid mathematical aptitude, analytical skills, and attention to detail.
• Solid understanding of insurance marketplace