Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
An Enterprise Work Delivery (EWD) Configuration analyst is responsible in ensuring configuration, deployment, and maintenance of the applications are met within the set timelines. This also includes processing of intakes (user ID requests, rules and skills updates, etc) and claims monitoring and assignment.
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Primary Responsibilities:
- Scope of Support: Supports the enterprise LOB (Client, Vendors and Partners) in close partnership with domestic WFM team. Full execution of tasks and responsibilities required by the role
- Claims/Inventory Management : Monitoring and assignment of claims. Analyst should be able to identify claims' age to know which to prioritize and be assigned first. This also includes bulk hold, closure and cancellation of claims
- Work Schedule Assignment : Assignment of schedules to new EWD users, to be able to monitor performance and utilization
- Intake Management : Processing requests via WP&M Intake Site. Requests include new user ID request, rules and skills updates, skilling, and inventory/load balancing
- Incident Management : Monitoring and updating of incident intake requests from start of issue until resolution. Submission of INC tickets when EWD issues are identified
Mailbox and OneNote Management : Monitoring and processing requests coming through the mailbox which includes manual load requests etc. Updating shared OneNote file for any endorsements - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Technical Proficiency : Knowledge on various tools and applications used, to be able to identify the appropriate access to be provided to users
- Solid Analytical Skills : Proven ability to identify age of inventory to be able to prioritize which claims to be assigned and loaded first. This also applies to intake management, to ensure TAT of each intake is met
- Effective Communication : Proven to ensure complete information and details on incidents are included in the intakes for all identified issues. Follows-through on all tickets until complete resolution is in place
- Innovation: Proven to generate and produce new ideas and process to drive efficiency in the delivery of tasks, making room for further learning and expansion of scope
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
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