Wellness Coordinator
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Wellness Coordinator virtual call center environment receiving inbound calls from service providers requesting prior authorizations for Behavioral Health services. They are responsible for entering relevant data and clinical information into multiple platforms.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
Handle inbound calls from behavioral health providers in a dynamic call queue environment
Collect detailed clinical information to facilitate authorization requests
Efficiently navigate and use multiple computer databases and screens during calls
Collaborate with clinical partners (Care Advocates) across various levels of care as required
Educate providers on behavioral health benefits when necessary
Maintain compliance with departmental metrics and quality standards
Ability to navigate through potentially sensitive and traumatic member history
Performs other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
2+ years of experience managing multiple tasks within an inbound\outbound phone queue setting
2+ years of experience gathering, analyzing, and interpreting information effectively
Want more jobs like this?
Get jobs in Eden Prairie, MN delivered to your inbox every week.
Medical/Behavioral setting experience (i.e, hospital, managed care organization, or joint medical/behavioral outpatient practice)
Intermediate level of proficiency using a computer, including internet searches and Microsoft Office applications
Access to a designated quiet workspace in your home (separated from non-workspace areas) and is able to secure Protected Health Information (PHI)
Live in a location that can receive an approved high-speed internet connection or leverage an existing high-speed internet connection
Ability to work Monday through Friday between the hours of 7am-7pm CST (8-hour shifts) include rotating holidays; schedule to be determined by your supervisor upon hire
Preferred Qualifications:
2+ years of call center experience
Managed Care Experience
Casework experience at hospitals, social service agencies or community mental health centers
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Experience working with low-income populations
Experience working with the aged, blind or disabled
Demonstrated solid spelling and highly legible handwriting; type 30-40+ wpm accurately
Proven ability to adapt to new technology, learn quickly, and effectively utilize digital tools
Soft Skills:
Solid oral and written communication skills - specifically telephone skills
Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
Excellent customer service skills
Excellent interpersonal and problem-solving skills
Demonstrated creative problem-solving skills with the ability to use community and network resources to meet members' needs
Proven solid ability to perform repetitive tasks with precision
Demonstrated solid attention to detail, ensuring documentation is accurate and thorough
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 to $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO
Perks and Benefits
Health and Wellness
- HSA
- On-Site Gym
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
Parental Benefits
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Remote Work Opportunities
Office Life and Perks
- Commuter Benefits Program
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
Financial and Retirement
- Relocation Assistance
- Performance Bonus
- Stock Purchase Program
- 401(K) With Company Matching
- 401(K)
Professional Development
- Promote From Within
- Shadowing Opportunities
- Access to Online Courses
- Tuition Reimbursement
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at UnitedHealth Group.