Technical Project Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• This person may support multiple roles, depending on the needs of the organization, shifting between operational support and focused project delivery, or a combination thereof
• Role may be responsible for managing end-to-end projects such as system enhancements, AI initiatives, Power BI Dashboard efforts, and implementing survey operations
• Define project scope, objectives, and deliverables aligned with organizational goals as needed
• Partner with stakeholders to gather requirements, help translate business needs into technical solutions, and deliver outcomes
• Provide regular status/progress updates to leadership and stakeholders on key initiatives
• Identify risks and create mitigation strategies
• Facilitate meetings and ensure transparency in progress tracking
• Identify opportunities to apply AI and automation to improve efficiency, accuracy, and scalability
• Ensure strong process governance, documentation, and data integrity
• Provide regular updates, insights, and recommendations to leadership and stakeholders
• Support continuous improvement initiatives and drive standardization across processes
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• College graduate of any course
• 3+ years leading IT projects and technical initiatives supporting IT operations
• Experience with project management tools such as MS Project, ServiceNow, .XLS, etc.
• Basic understanding of the IT infrastructure
• Proven solid team-oriented skills and ability to lead cross functional initiatives, focusing on achieving diverse operational objectives
• Proven ability to leverage AI capabilities (automation, insights, copilots, intelligent workflows) to enhance efficiency and achieve operational outcomes
• Proven solid communication skills, communicates process guidance and project status clearly and professionally to both technical and non-technical audiences. Prior experience working with U.S. based clients
• Proven ability to handle multiple initiatives in parallel while maintaining accuracy and quality
• Proven oriented to customer service and teamwork
• Proven to produce clear written documentation and training content aligned to Optum standards

• Experience in continuous improvement, process re-engineering, or Lean methodologies
• Agile experience - working with agile teams delivering iterative improvements
• Experience with survey management, to include survey design and integrating surveys with downstream systems and reporting platforms
• Experience creating dashboards and reports in Power BI to track metrics, trends, and performance
• Experience with IT Asset Recovery and IT Asset Management