Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Advanced Support: Address and resolve issues escalated from the L1 team
- Incident Management: Manage incidents that require more in-depth technical knowledge, including detailed troubleshooting and analysis
- Monitoring Systems: Continuously monitor the performance of IT systems and applications, ensuring that any potential issues are identified and addressed proactively, monitor splunk and create reports as needed
- Documentation: Maintain detailed documentation of all incidents, including the steps taken to resolve them. This can help in resolving future issues and contributes to the knowledge base
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
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Required Qualifications:
- Degree in either Computer Science, Information Technology or a related discipline
- 2+ years of experience in Application support, Monitoring and Maintenance
- Experience in incident management
- Experience with monitoring and management tools
- Solid knowledge of ITSM and processes
- Proven solid analytical skills
- Proven problem-solving and analytical skills
- Proven excellent communication and teamwork abilities
- Proven ability to understand technical terminology and ability to quickly learn and understand technical information
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. #Gen