Senior Clinical Administrative Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together..

Senior Clinical Administrative Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service. Supports the team in meeting clinical and service goals. Senior Clinical Administrative Coordinator will be asked, at times, to complete outbound calls to members for survey purposes.

Schedule: This is for a full-time (40 hours/week) Monday through Friday between the hours of 8am to 5pm PST. The schedule will be determined by the manager upon hire.

• Meet Quality, Productivity and Attendance requirements
• Making outbound calls to members and provider offices
• Maintaining accurate documentation
• Being responsible for any follow-up work needed for resolving and closing issues
• Identifying and resolving anticipated Provider issues to prevent future calls
• Maintain proficiency in all technical applications (technical skills and system knowledge)
• Comply with all current policies, procedures and workflows
• Collaborate with Care Managers, Hospital Staff, Providers, and Community agencies and organizations to facilitate to services
• Leads the activities of team members by communicating and providing guidance toward achieving department objectives.
• Participates in internal/external collaborative meetings on Service Needs and discusses barriers to service initiation
• Effective communication with Care Team members throughout workday via email, TEAMs chat, and telephone to assist in coordination of care.
• Performs other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

• High School Diploma/GED (or higher)
• 4+ years of experience working within the healthcare Industry or with healthcare insurance
• 2+ years of experience analyzing and solving customer problems
• 1+ years of experience working in the healthcare industry
• Intermediate level of computer experience with MS Word, Excel (create, edit, save documents) and Outlook (email and calendar management) be able to use multiple web applications, to include preparing and/or format office documentation needed for various audiences
• Must reside within a commutable distance to office location at 7205 265th Street NW, Stanwood, WA 98292
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) and Live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

• 1+ years of experience working in medical terminology
• 1+ years of experience as a medical assistant
• A clerical or administrative support background
• Knowledge of Medicaid and or Medicare population

• Strong oral and written communication skills - specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day-to-day work
• Excellent time management and prioritization skills
• Ability to maintain professionalism and a positive service attitude at all times
• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs.