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The Sr. Building Services Coordinator is responsible for providing assistance to the facility management team to ensure the successful competition of client facility needs. Additionally, the Sr. Building Services Coordinator ensures efficient and flexible workplace solutions that optimize the patient and provider experience and supports UnitedHealth Group operations. The Sr. Building Services Coordinator will support OptumCare locations in New York, currently consisting of over 40 locations, supporting primary care, surgery centers, specialty and office locations. Reporting to the Facilities Manager, this position will support facility management functions and customer relationship management for services including budget and financial management; environment of care; lifecycle asset management, facilities maintenance and management; infrastructure capital planning; engineering and operations; and energy management and sustainability programs.
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Primary Responsibilities:
- Respond to client inquiries and concerns ensuring timely service delivery of excellent customer satisfaction
- Create and assign work orders to multiple technicians, subcontractors, and/or vendors
- Effectively communicate work order details with technicians, subcontractors, and/or vendors, and effectively provide up to date reports on work order statuses
- Experience working within CMMS (Computerized Maintenance Management Systems)
- Create and maintain files on work orders, proposals, and department records, while validating the accuracy of completed paperwork submitted by vendors
- Train vendors on work order billing procedures and invoice processing confirming adherence to proper cost center coding
- Assists with facility campus inspections
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 3+ years of experience within a corporate setting or internship experience in lieu of full-time employment
- Experience with MS Excel (creating spreadsheets, manipulating data within reports)
- Basic skills with Microsoft Office Outlook
- Ability to comprehend and interpret instructions, correspondence, memos and ask clarifying questions to ensure understanding
- Ability to write routine reports and correspondence, respond to common inquiries or complaints from clients, co-workers, and/or supervisor and effectively present information to an internal department and/or large groups of employees
- Demonstrated ability to rapidly acquire new skills, work independently, and address challenges promptly and effectively
- Ability to understand and carry out general instructions in standard situations, to solve problems in standard situations, and utilize basic analytical skills
Preferred Qualifications:
- Experience working within CMMS (Computerized Maintenance Management Systems)
- Ability to create and assign work orders to multiple technicians, subcontractors, and/or vendors
- Ability to create and maintain files on work orders, proposals, and department records, while validating the accuracy of completed paperwork submitted by vendors
- Ability to train vendors on work order billing procedures and invoice processing, confirming adherence to proper cost center coding
- Ability to respond to client inquiries and concerns, ensuring timely service delivery and excellent customer satisfaction
- Ability to effectively communicate work order details with technicians, subcontractors, and/or vendors, and effectively provide up to date reports on work order statuses
- Ability to assist with facility campus inspections
New York Residents Only: The hourly range for New York residents is $16.00 to $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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