Pharmacy Operations Manager, Surest - Central Time Zone

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Pharmacy Operations Manager supports cross-functional design, development, and execution of Surest's Pharmacy benefit solutions for Surest customers, establishing strategies, negotiating relationships with key partners, defining integration standards and solutions, and serving as the subject matter expert for both internal and external audiences on the carve-out Pharmacy benefit solution.

This role also serves as the primary point of contact for all pharmacy related member issues and is responsible for supporting all customer onboarding and implementation activities. The ideal candidate will also be able to identify and implement new process improvements related to Surest's pharmacy product.

You'll enjoy the flexibility to work remotely from anywhere within the Central time zone as you take on some tough challenges. For all hires in the Minneapolis area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

• Develops project plans, timelines, and requirements for client implementations, partners with technology and account partners within the overall client project.
• Leads implementation process for both new and renewing clients with all carve-out PBM relationships. Ensures a smooth client transition through testing and auditing, supporting the development of communications and meeting technical and vendor requirements
• Assists with developing operations or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements
• Provides feedback and guidance to resolve management and customer questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required
• Analyzes and reviews market or customer experience, utilization, and related information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals, and recommendations to pharmacy, benefit design and market leaders.
• Develops and applies department policies and procedures and assists with applicable laws, rules, and regulations; ensures compliance and receives guidance within these areas as needed