Patient Access Associate

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Access Associate welcomes, greets, interviews patients and/or representatives in person or over the telephone to ensure their initial experience with Fox hospital is exceptional; the Patient Access Associate will also obtain the required demographical and insurance information to ensure proper billing/reimbursement to the hospital. Secure required signatures from patients and/or representatives to protect hospital's interests. Provides excellent patient experience for guests with a high level of professionalism.

• As measured by direct or indirect supervisory observation and/or co-worker feedback, the successful incumbent demonstrates skills in the following duties and responsibilities. Examples of these include, but are not limited to the following:
• Greet all patients in a respectful, courteous, confidential, and caring manner upon arrival
• Interact positively with patients, families, and other patient care providers
• Interview, verify and/or update patient/family to obtain patient registration demographic, financial, and insurance information and accurately enters information into the computer
• Assign appropriate financial class and insurance plans to patient visit
• Secure patient's signature when applicable, i.e., Medicare waiver, financial agreements, insurance forms.
• Create medical records upon registration if patient is new to network
• Prepare appropriate forms during registration process
• Collect and maintain co-pay information from patients
• Obtain insurance authorization upon patient admission to the hospital
• Direct patients and families to appropriate areas of hospital/clinics
• Demonstrate awareness of and provides care in a manner consistent with the Patient's Bill of Rights.
• Refer appropriate patients for financial counseling/assistance
• Demonstrates appropriate telephone etiquette; to include but not limited to, answering telephone calls in a prompt, friendly, helpful manner, using courtesy title (i.e. Ms. Smith, Dr. Jones, etc.), convey location called, identify self by name, answer call within three rings, and if necessary politely place caller on hold after asking permission
• All registration paperwork is prepared and forwarded to Health Information Management for scanning to patient's EPIC chart
• Provide cross coverage within the Patient Access Service departments when needed
• Perform other duties as assigned

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

• High School Diploma / GED (or higher)
• 1+ years of customer service experience
• Must be 18 years of age or older
• Ability to work our normal business hours of 2:30pm to 10:30pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

• 1+ years of experience in scheduling and authorizations
• Healthcare experience and clinical knowledge

• Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization
• Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings
• Strong time-management and organizational skills
• Effective communication skills and interpersonal skills
• Basic keyboarding skills
• Strong interpersonal, communication and customer service skills

• Standing for long periods of time (10 hours) while using a workstation on wheels and phone/headset.