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Position in this function performs clinical and administrative duties that assist in the delivery of effective patient care to include comprehensive wellness visits within assigned area. Demonstrates knowledge of medical practice and patient care as it relates to the clinical setting. Adheres to policies, procedures and regulations to ensure compliance and patient safety. Participation in Compliance and other important training is a condition of employment.
Primary Responsibilities:
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- Support the clinician and clinical team prepare for and complete Medicare Advantage visits
- Reference CCAT and testing protocols to determine what is needed
- Support clinicians with outreach to their Medicare Advantage panels
- Conducts chart reviews, enters and audits data and communicates pertinent information to clinician
- Contacts patients and assists in scheduling appointments and referrals
- Greets patients and escorts them to exam room; preforms hand washing, weighs patients, obtains and records vital signs and pertinent patient history, May administer limited injections requested by a physician and supervised by a physician, registered nurse or physician assistant in accordance to established regulations, in conjunction with attending and passing Injection class
- Responds effectively to patient calls and communicates pertinent information to physician or designee to provide optimal patient care
- Appropriately communicates lab results, physician orders, and medication instructions to patients
- Responsible for completing basic Medical Assistant competencies in addition to departmental specific competencies
- Adheres to policies, procedures and regulations to ensure patient safety and regulations
- May attend departmental meetings and provide constructive recommendations for areas improvement
- Other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma or GED equivalent and active National Certified Medical Assistant (NCMA) Certification through the National Center for Competency Testing (NCCT) or active Certified Clinical Medical Assistant (CCMA) Certification through National Healthcareer Association (NHA) OR High School Diploma or GED equivalent; and completion of a Medical Assistant program and successful completion of NCMA through NCCT or CCMA through NHA within one (1) year from date of hire. Must meet the qualifications to obtain certification through NCCT or NHA. Qualifications can be found at http://www.nhanow.com/certifications/clinical-medical-assistant or https://www.ncctinc.com/Certifications/MA.aspx or EMT certification
- Current BLS (Hands-on) Certification
- Current NCMA Certification through NCCT or CCMA through NHA or must obtain within one (1) year from date of hire. If previously certified by NCCT or NHA, must re-certify within three (3) months of hire if not active and previously certified
Preferred Qualification:
- 1+ years of experience as a Medical Assistant in a clinical setting
Knowledge/Skills/Abilities:
- Excellent Customer Service skills
- Ability to type and enter data efficiently and accurately
- Ability to work independently and willingness to learn
- Ability to communicate effectively
- Ability to multi-task and work under pressure
- Attention to detail
- Windows navigation skills
- Skilled in a variety of MS Office software applications
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.