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The Field Account Manager for Key Accounts is the field-based service owner, responsible for the customer's total service experience with UnitedHealthcare. This includes customers in the 100 to 3,000 employee/member range. The role of the Field Account Manager encompasses sales to new, fully and self-insured business, with indirect responsibility for the retention of existing accounts. Serves as the key liaison between the customer and the Central Service team, trending/monitoring of service issue resolution, and education for the customer and their employees. Overall, the Field Account manager will strive to provide the customer with an exceptional service experience, resulting in a positive Net Promoter Score (NPS). This position reports to the local field market VP/Director of Account Management, or Manager of Account Management.
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If you are located in Maryland Heights, MO, you will have the flexibility to work from home and the office in this hybrid role as you take on some tough challenges.
Primary Responsibilities:
The KA Field Account Manager is accountable for the field-based service of small to mid-size, standard/non-standard customers under 1,000 members. In this position, the KA Field Account Manager is responsible for the following:
- Acts as a strategic partner and consultative resource to the customer, responsible for the customer's total service experience
- Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer's experience
- Communicates administrative or service-related changes to the customer
- Deploys and trains customers on UnitedHealthcare's core wellness tools and resources
- Reports and advises customers on the level of member engagement with wellness programs and other plan features
- Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account Executive, or other field employee
- Coordinates, staffs, and conducts open enrollment meetings and wellness fairs
- Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 2+ years of experience in managing customer relationships
- Insurance license as required by law within 90 days of hire
- Demonstrated excellent oral and written communication skills
- Demonstrated superior presentation skills in both small and large group settings
- Demonstrated solid interpersonal skills with the ability to communicate and influence internal business partners
- Advanced Analytical and problem-solving skills
- Proficient in Microsoft Office and other virtual productivity tools
- Valid Driver's License
- Ability to travel as required (approximately 50%)
Preferred Qualifications:
- 3+ years of health care industry experience
- Human Resources or Medical Benefits experience
- Proven ability to work with external customers such as employers, consumers, consultants, and brokers
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.